IT Strategy

Caution dominates public sector CIO realm

Improve Cloud Support With a Customer Bill of Rights

Cloud vendors are re-learning the lessons of client-server support in the 1990s, and it's not a nice walk down memory lane. It's time for a cloud customer Bill of Rights.

Virtualization can improve outsourced testing

First Key to Agile IT Governance: Stakeholder Satisfaction

If a company's employees and customers are happy with its approach to tech, then its shareholders are likely to be happy, too. CIOs can take simple measures to make sure that all stakeholders appreciate their IT investments and understand how be

Open govt and the power of information

Yacht Havens Group deploys cloud architecture

Why Your IT Outsourcing RFP Is Holding You Back

The traditional request-for-proposal (RFP) process may be doing your IT outsourcing relationships a disservice. Enter request for solutions (or RFS), an open-ended, collaborative approach that's better for IT environments.

How CIOs Can Get More From the Cloud

Enterprise IT leaders are increasingly embracing cloud services. In order for these services to be successful, however, business and IT need to communicate and collaborate. Forrester Research's James Staten explains how CIOs can make the cloud r

Tech Logos: The Stories Behind the Designs

When Twitter tweaked its blue bird, the design world was atwitter (pun intended). We spoke with Silicon Valley graphic designer Steve Yamaguma of Design2Market to get his insights into a few familiar tech logos. More goes into design than most people

Why CXM Is the Next Step in Customer Interaction

Experts explain the difference between customer relationship management (CRM) and customer experience management (CXM) and describe how--and why--you need to create a positive customer experience.