IT Leadership

5 ways to find and keep customer-focused IT pros

The days of inward-facing tech teams are over. To thrive today, IT must evolve into a customer-focused part of the business u2013 and it all starts with having the right people. Here are five tips to find and keep customer-centric IT players and gro

How to manage rogue IT end users

It is your job to meet the needs of the business, even if it means embracing a solution they have chosen.

Richard Norris CIO interview – New mutual reliance

Don’t be fooled by ‘fake cloud’ finance systems

The cloud is a hot topic and trend today for finance and accounting. Everyone is claiming a 'cloud' offering, but not all clouds are the same. Here's how to distinguish a 'true' cloud from a 'fake cloud'.

Why HP is failing and Dell is winning

Centralizing RPA delivery through an enterprise-wide RPA approach balances the need for speed with the need for control, helping organizations realize the promised value of RPA initiatives.

Why HP is failing and Dell is winning

Some companies just never learn. Columnist Rob Enderle says HP is one such company. HP has set itself up, again, for a big fail at its upcoming HP Discover event.

CIOs are refocusing their staffs on customer-centric IT

CIOs are giving their teams new marching orders to turn their attention from internal matters to external customers, who have ultra-high expectations.

Using process to eliminate bias when selecting enterprise software

When selecting enterprise software, process is more important than analysis. The right process also reduces or eliminates bias.

How effective communication can improve the IT/business relationship

Effective communication is essential to improving the relationship between the business and IT. The business/IT communication can be particularly strained. What can you do to improve communications?

How to deliver performance feedback that sticks

Have you heard of the feedback sandwich?

How your employees put your organization at risk

Security threats don't come only from the outside. The biggest threats are often sitting right in the office. Whether it's adult websites or social media, employees are accessing content that puts your business at risk.