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With AI fast becoming the new UI, Verizon is continually honing two customer-facing chatbots for everything from device troubleshooting to technician updates.
CIOs are consumerizing IT in new ways, including rolling out self-service analytics and proof-of-concept-as-a-service solutions. Welcome to the age of XaaS.
If you don't think you and your IT team are going to be appreciated at the end of the year, here are some ideas on how you can highlight the value IT is providing...without being too too obvious.
One of the biggest challenges faced by organizations when implementing any type of enterprise service management strategy is with the process alignment and people. The recent World Cup tournament teaches us a thing or two about improving your service
New employee engagement technologies to drive smarter services across departments.
A system review is a health check for your ERP system.
Companies that are transforming themselves and enabling emerging and disruptive technologies can take four initial but concrete steps to strike the right balance between innovation and risk management.
Among his top priorities this year: Providing customers with tools that will simplify their decision-making process and looking for opportunities to automate unnecessary human work.
Appeasing misogynists on the internet doesnu2019t placate them or diffuse instances of harassment and abuse u2014 it only makes them worse.
Designing a productive collaboration strategy amidst privacy and governance concerns.
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