IT Operations

The workforce awakens: insights for the service desk

How to enable the new work environment employees are requesting and facing the challenges of a changing IT landscape.

Top 10 GRC mistakes — and how to avoid them

A sound governance, risk and compliance (GRC) strategy is more valuable u2014 and harder to hone u2014 than you might think. Hereu2019s how to avoid looming disaster.

5 ways businesses are modernizing ITSM

ITSM is more than service management; itu2019s a framework for supporting business needs. As new technology moves in and digital transformation takes hold, ITSM strategies must grow and adapt.

Compass Health secures devices with Blackberry software

Finding the holy grail of centralized employee services

Finding the holy grail of centralized employee services

How to deliver operational efficiency, provide a great employee experience, and ubiquitously deploy it via the cloud.

Awards honour NZ’s leading cybersecurity professionals

Guidelines for use of personal data by Kiwi firms under review

User vs. service incidents: what’s the distinction?

Think gymnasium and magnesium. They rhyme, but theyu2019re different.

Information security spending to grow almost 10% in ANZ: Gartner

Fitzroy Engineering taps Kordia for SD-WAN rollout