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It's just more complex, harder and significant.
For any service management framework or approach to remain relevant, their core focus must be to help shift and reorient organizations away from systems-centric or even service-centric operating models to customer-centric ones.
The advantages that standardization provides to consumers and practitioners apply to the discipline of business architecture.
Non-consensual intimate images are a serious problem that tech companies are trying to prevent. Facebooku2019s pilot reporting program in Australia is a thoughtful first step to address this major social issue.
Platform businesses are all the rageu2014but trying to become a platform isnu2019t the only path to business success in todayu2019s digital world.
E-commerce is a multi-trillion-dollar industry undergoing a big transformation u2013 one that will permanently change the way we sell and the way consumers will buy.
Regulatory technology can help to not only effectively manage regulatory requirements, but also help companies to enhance customer service and develop new offerings.
Blockchain disruption is coming. Itu2019s up to you whether you prepare yourself.
While new processes, approaches and technologies may change the way that support is provided, the requirements for technical resources wonu2019t.
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