IT Leadership

JetBlue CIO drives innovation through IT’s ‘toolkit’

Eash Sundaram has built on JetBlueu2019s technology-driven legacy by pioneering new ideas from all fronts, including a new venture-capital arm.

6 strategies for becoming a digital business

Need to develop (or fix) a digital transformation plan? Download the free Forrester Research report u201cDigital Predator or Digital Prey?u201d to make sure your company is a survivor.

The future of AI is humans + machines

Columnist Rob Enderle writes that in the near future artificial intelligence agents will focus on all areas of business. But fear not, AI agents will not be replacing people, but making them better and far more effective.

Volvo lures McDonald’s CDO to drive digital transformation

The Swedish car maker hires Atif Rafiq to accelerate a digital transformation. At McDonaldu2019s, Rafiq oversaw the launch of digital kiosks and table service at the fast-food chain.

Building a business case for offshore robotic process automation

As cloud services continue to evolve, they are moving to the network edge.

Building a business case for offshore robotic process automation

Dwindling labor cost savings offshore are leading many captive centers to implement new robotic process automation.

5 digital business predictions

Accidental ITIL and DevOps

Or, how I discovered that we DevOps'd an ITIL service desk and didnu2019t even know it.

Nov/Dec 2016: Analytics innovators reap results

9 big small business social media no-nos

Social media marketers point out some of the biggest (and most costly) mistakes companies make when using Facebook, Twitter, Instagram and Pinterest u2013 and offer advice on how to avoid making these social faux pas.

How to conquer a CRM monster

A network of travel agencies found the CRM system it had been using for eight years had become a monster, so it turned to a cloud-based option -- and the results were off the charts.