IT Leadership

Application monitoring tailors Carhartt for digital success

By monitoring the performance of critical business systems, Carhartt has broken the ice between its business and IT teams u2014 better positioning the work-apparel retailer to thrive in the digital era.

7 secrets for getting digital transformation right

A technology-first approach to digital transformation is a recipe for disaster. Start instead by overhauling your organization with a customer-centric end goal in mind.

You’re probably focused on the wrong metrics. Here’s how to fix that.

Too often, IT firms are not focused on measuring what actually matters, leading to missed opportunities. Companies need to follow three key steps to hone in on the metrics that sill steer the business to success.

Is the iPhone the best project in history?

If you're thinking about launching a strategic project, or are currently doing so, I strongly recommend you follow the same approach. I guarantee that your chances of success will increase considerably.

Digital transformation’s impact on IT shared services

Digital transformation’s impact on IT shared services

The shared services IT construct doesnu2019t enable achieving the promise of digital.

Is your team CX savvy enough?

Itu2019s no longer enough to have a team that knows how important CX is. You need expertise for continuous CX improvement and innovation.

A 3-step guide to digital transformation

Business leaders need to proactively define and execute on the digital roadmap so their organizations are not caught in the digital crossfire.

The promise and perils of machine learning in the enterprise

Enterprise leaders need to apply ML like they should all other technologies u2013 deliberately and only when and where it delivers specific, measurable business value.

Surviving and thriving in a zombie business apocalypse

How technology and entrepreneurialism combined to shift the balance of power to buyers of goods/services from sellers, and what it means for the future of consumption.

Amazon Key is a terrible idea

The Amazon Key delivery service has major issues that could have been identified if the company had gotten input from women and minorities.