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By integrating marketing automation technology and customer contact center systems, companies get a 360-degree view of the customer experience (CX), allowing them to more easily improve it.
Data-driven business models often rely on building platforms that bring users and suppliers together in mutually beneficial ways. However, attracting your first customers to a platform that has little to offer can be a stumbling block for many compan
The airline's Volunteer Solicitation Program leverages automation, data analytics, and gamification to boost customer satisfaction when flights are overbooked.
Whether you're trying to mend a broken team, make newcomers feel welcome or reward a high-performing team, finding the right team building activity is key. Here are 9 popular activities and why they work.
When a seemingly sweet deal turns sour, it's time to prepare an exit strategy. Hereu2019s how to preserve essential business operations, your vendor relationship and your job.
Once Germanyu2019s largest erotic products retailer, Beate Uhse hopes to make a come-back with a privacy-sensitive approach to e-commerce personalization.rn
Robotic process automation is driving efficiency at enterprises such as State Auto, Berry Appleman & Leiden, American Fidelity Assurance and other companies.
Change is change, right? Not exactly. The interaction of speed and predictability make your leadership role more important than ever. Read on to find out how change is changing and how you can help your team flourish in its face.
A new book from Deloitte and MIT Sloan Management Review offers insights on how to cultivate a culture of innovation.
Ecosystems have evolved as a method to bring new digital capabilities, among others, to businesses. As such, CIOs should have a strategic role in developing them.
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