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What is architecture?

Traditional architecture frameworks are complicated, requiring multiple layers of interlinked artifacts. Getting down to the core purposes of architecture makes it both simpler and more effective.

By John McDowall

Jun 24, 2019

Enterprise Architecture Software Development Technology Industry

Humanizing the digital experience

As part of their digital transformation, leading organizations find unique ways to make customer interactions more meaningful, seamless, and faster.

By Stacy Collett

Jun 24, 2019

Education Industry Government Small and Medium Business

Leon County Florida saves lives by digitizing hurricane response

The county leveraged GIS technology and dashboards in innovative ways to gather and analyze response data during and after Hurricane Michael, saving lives.

By Sharon Florentine

Jun 24, 2019

CIO 100 Data Visualization Government

Product funding and the burden of agility

Agile organizations are still accountable for their ROI, and just because they adopted lean principles doesnu2019t mean they are lean.

By Hakan Altintepe

Jun 21, 2019

Budgeting Financial Services Industry IT Leadership

3 fundamentals for supercharging your data strategy

Modern enterprises are swimming in data. How can they turn that data into a business asset and win buy-in from the organization? It takes a bold strategy and attention to the fundamentals, experts say.

By Kenneth Corbin

Jun 21, 2019

Analytics Big Data IT Strategy

Free Course: Learn to easily estimate projects and products

In partnership with tech training provider Pluralsight, CIO.com is offering free, limited-time access to the course u201cEasily Estimate Projects and Products.u201d

By CIO staff

Jun 21, 2019

Careers Project Management

9 dark secrets of low-code software development

Low-code tools offer the promise of building apps in a snap, but when you look more closely at the platforms, outcomes, and processes, the reality of low code isnu2019t quite so simple.

By Peter Wayner

Jun 20, 2019

Cloud Computing Software Development

AI helps Land O’ Lakes churn data into sales

The Fortune 500 dairy giant is leveraging data and artificial intelligence to optimize pricing, target sales, and forecast future demand.

By Thor Olavsrud

Jun 19, 2019

Big Data CIO 100 Data Mining

IT ROI: 10 tips for selling (and proving) the value of IT

The digital era has placed greater scrutiny on delivering business value u2014 and changed the equation for establishing and evaluating an IT projectu2019s return on investment.

By Mary K. Pratt

Jun 19, 2019

Budgeting IT Leadership IT Strategy

Building a data-driven culture for a sustainable tomorrow

How Brett Jenks and Rare built a global, data-driven culture to inspire community-led change and protect the most vulnerable ecosystems around the world.

By Brett Hurt

Jun 18, 2019

IT Strategy Technology Industry

How AI/ML is helping to eradicate poverty

In 2015, the UN Member States adopted a 2030 Sustainable Global Agenda. 17 aggressive objectives were recognized, of which the elimination of poverty was at the top. Since the SGA was created, ongoing gatherings of some of the foremost global AI and

By Robin Austin

Jun 18, 2019

Government IBM Technology Industry

Asset Management: A pain pill or a nice-to-have?

How relevant is IT Asset Management (ITAM) in the cloud era? What are the biggest problems it solves?

By Myles F. Suer

Jun 17, 2019

Asset Management Software IT Leadership

What it takes to provide best-in-class customer experience

By integrating marketing automation technology and customer contact center systems, companies get a 360-degree view of the customer experience (CX), allowing them to more easily improve it.

By Zeus Kerravala

Jun 17, 2019

Analytics Artificial Intelligence Digital Transformation

5 ways to kick-start your platform strategy

Data-driven business models often rely on building platforms that bring users and suppliers together in mutually beneficial ways. However, attracting your first customers to a platform that has little to offer can be a stumbling block for many compan

By Martin De Saulles

Jun 17, 2019

IT Strategy Technology Industry

United goes digital to ease overbooked-flight aggravation

The airline's Volunteer Solicitation Program leverages automation, data analytics, and gamification to boost customer satisfaction when flights are overbooked.

By Thor Olavsrud

Jun 17, 2019

BPM Systems CIO 100 Digital Transformation

9 effective team building activities to try this year

Whether you're trying to mend a broken team, make newcomers feel welcome or reward a high-performing team, finding the right team building activity is key. Here are 9 popular activities and why they work.

By Christina Wood

Jun 14, 2019

IT Leadership

How Salesforce’s Tableau acquisition will impact IT

The deal is good news for Salesforce.com users, less so for users of Tableau alone.

By Peter Sayer

Jun 13, 2019

Business Intelligence CRM Systems Data Visualization

7 tips for getting out of a bad vendor contract

When a seemingly sweet deal turns sour, it's time to prepare an exit strategy. Hereu2019s how to preserve essential business operations, your vendor relationship and your job.

By John Edwards

Jun 13, 2019

Budgeting IT Governance IT Strategy

Who will win the war for DMP?

The transition from brick and mortar retail to digital sales was a seismic change. Our data-driven world is on the verge of another, from CRM to data management platforms. Which platform will become the new industry standard?

By Danielle Sabrina

Jun 12, 2019

Adobe Systems Salesforce.com Technology Industry

Beate Uhse aims to personalize the online sex shop

Once Germanyu2019s largest erotic products retailer, Beate Uhse hopes to make a come-back with a privacy-sensitive approach to e-commerce personalization.rn

By Peter Sayer

Jun 12, 2019

Digital Transformation IT Leadership Retail Industry

RPA is poised for a big business break-out

Robotic process automation is driving efficiency at enterprises such as State Auto, Berry Appleman & Leiden, American Fidelity Assurance and other companies.

By Clint Boulton

Jun 12, 2019

BPM Systems Digital Transformation IT Strategy

Can crime be predicted with AI/ML?

US law enforcement believes they can and will be able to predict future crime events, proactively diffuse possible violent and criminal hotspots ahead of an actual criminal occurrence. Although in its infancy within law enforcement, AI/ML for crime d

By Robin Austin

Jun 11, 2019

Machine Learning Markets Technology Industry

All change isn’t the same

Change is change, right? Not exactly. The interaction of speed and predictability make your leadership role more important than ever. Read on to find out how change is changing and how you can help your team flourish in its face.

By Randy Pennington

Jun 11, 2019

Change Management IT Leadership IT Strategy

Unlocking innovation: Tips for transforming a risk-averse IT culture

A new book from Deloitte and MIT Sloan Management Review offers insights on how to cultivate a culture of innovation.

By Sharon Florentine

Jun 11, 2019

Digital Transformation IT Leadership Innovation

CIOs must play a key role in ecosystem strategies

Ecosystems have evolved as a method to bring new digital capabilities, among others, to businesses. As such, CIOs should have a strategic role in developing them.

By Abizer Rangwala, Diana Bersohn

Jun 10, 2019

C-Suite CIO Digital Transformation

IT as a product: Secrets of successful launches

To improve efficiency and user outcomes, organizations are jettisoning IT projects in favor of an agile, product-based approach to delivery IT services. IT leaders share their hard-earned tips on making it work.

By Mary K. Pratt

Jun 10, 2019

Agile Development IT Strategy Project Management

Mastercard braces for retail’s AI-fueled future

Hyperpersonalized and machine-to-machine commerce driven by 5G, IoT and AI will reshape retail as we know it , says Jorn Lambert, the companyu2019s executive vice president of digital solutions.

By Clint Boulton

Jun 10, 2019

Artificial Intelligence Financial Services Industry Retail Industry

5 interview tips for winning over job candidates

In a tight talent market, the job interview cuts both ways. Hereu2019s how to ensure, as an interviewer, you donu2019t lose a strong could-be colleague.

By Terena Bell

Jun 7, 2019

Careers IT Skills Staff Management

System integrator risk mitigation processes often have the opposite effect

Relying on your SI to tell you how to mitigate risks is a flawed strategy that often does not have a happy ending.

By John Belden

Jun 6, 2019

IT Leadership Risk Management Technology Industry

What is a career coach? Your partner in growth

A career coach offers certified expertise in maximizing your potential, whether itu2019s helping you land a promising new job, navigate a career change, or find fulfillment at work.

By Sharon Florentine

Jun 6, 2019 8 mins

Careers

The CIO’s next role: Business co-creator

CIOs are increasingly working with business peers and third parties to develop new digital products and services, a major theme at the MIT Sloan CIO Symposium in May.

By Clint Boulton

Jun 6, 2019 8 mins

CIO IT Leadership

Voice-enablement: the next big wave in healthcare’s digital transformation journey

Voice is the most obvious next step of user interface that is going to radically change the way we interact with technology in healthcare services. You ainu2019t heard nothinu2019 yet.

By Paddy Padmanabhan

Jun 5, 2019

Healthcare Industry Technology Industry Voice Assistants

The electronic signature market: a US competitive success story

US policy tools that encourage the use of e-signatures is a boon for both businesses and the economy.

By Carl Schonander

Jun 5, 2019

Government Legal Technology Industry

CIO playbook: 4 steps to becoming a C-suite strategic advisor

CIOs have a unique opportunity to take their place as business leaders. Most are missing out.

By Minda Zetlin

Jun 5, 2019

CIO IT Leadership

Estonia CIO outlines country’s plan to embrace AI

Enterprises can learn from Estoniau2019s just-do-it approach to AI and investment in skills development

By Peter Sayer

Jun 5, 2019

CIO Government IT Skills

Bringing new sources of energy to life at National Grid

National Gridu2019s digital strategy is all about developing frictionless processes to bring energy to customers safely, faster, and easier, explains Adriana (u201cAndiu201d) Karaboutis, chief information and digital officer.

By Martha Heller

Jun 5, 2019

CIO Digital Transformation IT Leadership

Security and the boardroom: From advantage to imperative

Detecting and mitigating cyber threats is getting tougher. A quarter of organization reports greater financial damages.

By Marc Wilczek

Jun 4, 2019

CIO IT Leadership IT Strategy

Career momentum: Step back to move ahead

You can move your career forward by sharing responsibility, letting go and focusing on the future.

By Sue Weston

Jun 4, 2019

Careers IT Jobs IT Skills

The invention of voice recognition, this century’s phenomenon

Experimentation with Voice Recognition Systems has been a focus since the 1950s and with Defense Advanced Research Projects Agencyu2019s (DARPA) new solicitation offer has included more than just identification and classification. Research based on i

By Robin Austin

Jun 4, 2019

Augmented Reality Technology Industry Virtual Reality

Transforming data with Apache Spark

Spark is the ideal big data tool for data-driven enterprises because of its speed, ease of use and versatility. It will help you understand your data quickly and help you make informed decisions faster.

By Craig Brown PhD

Jun 3, 2019

Apache Apache Spark Big Data

10 bad IT hires to avoid

A bad IT hire can have a crippling ripple effect on team productivity. Here, IT leaders share their IT hiring horror stories — and tips on how they could have been avoided.

By Paul Heltzel

Jun 3, 2019 11 mins

IT Leadership IT Skills Staff Management

RPA and AI: Business process automation gets smart

Organizations seeking to reap the full benefits of robotic process automation are beginning to see artificial intelligence as a key technology for optimizing their process flow.

By Maria Korolov

May 30, 2019

Artificial Intelligence Business Process Management Robotic Process Automation

Companies are gaining clarity about their digital vision

More executive committees say they understand how digital impacts their business strategy.

By Martha Heller

May 29, 2019

Big Data C-Suite CIO

Continuous improvement – now more than ever

In an era of digital disruption, IT organizations need to move faster. Given this, should CIOs be active enablers of continuous improvement?

By Myles F. Suer

May 29, 2019

CIO Change Management Digital Transformation

The enterprise architect’s ecosystem in an agile enterprise

Agile organizations are becoming more common because of the increased appreciation for their transformational gains. With this movement, we are assisting at the emergence of a new breed of enterprise architects that are becoming instrumental in makin

By Daniel Lambert

May 28, 2019

Agile Development Enterprise Architecture Technology Industry

The coming IT job apocalypse: Rise of the machines

AI and process automation are taking on tech jobs once thought untouchable. Will you be replaced by a robot?

By Dan Tynan

May 28, 2019 11 mins

Artificial Intelligence BPM Systems IT Skills

What is a business relationship manager? A key role for bridging the business-IT divide

Business relationship managers help integrate IT into the organization by fostering inter-departmental communication and collaboration in service of business goals.

By Sarah K. White

May 27, 2019 7 mins

BPM Systems Business Intelligence Certifications

Latest IT investment trend? Cost-cutting tech that also transforms

Enterprises are investing in digital solutions that help them save on infrastructure and other costs while enabling them to transform the business. Experts from Deloitte and Gartner explain why.

By Clint Boulton

May 24, 2019

Budgeting Digital Transformation IT Leadership

12 dark secrets of encryption

With data security a key concern across all systems, encryption is increasingly becoming the go-to solution. But encryption may be less of a sure thing than you think.

By Peter Wayner

May 23, 2019 9 mins

Data and Information Security Encryption Security

Are tech/business evangelists necessary to ensure your company stays relevant?

Most executives and sales/marketing pros believe they are effective communicators. Itu2019s the people to whom theyu2019re communicating that u201cjust doesnu2019t get it.u201d Every company, regardless of size, should hire a technology/business evan

By Robin Austin

May 22, 2019

CIO IT Skills Technology Industry