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What cloud vendors really want from their customers

Knowing what matters most to your current cloud vendors, those you are considering and those you ultimately add to your portfolio of cloud products and solutions in the future, will help you assess what leverage you have when it comes time to negotia

Anatomy of an enterprise-scale AI strategy

Looking to move beyond point solutions and proofs of concept? Hereu2019s what it takes to develop to a holistic AI strategy honed for business results.

What is Kaizen? A business strategy focused on improvement

Kaizen offers a more holistic approach than most IT frameworks in that it aims to improve everything in your organization from people to processes to products.

The importance of the business stakeholders meeting

Business alignment and transparency matter but are CIOs achieving it? Are they putting in place business stakeholder meetings that enable real alignment?

The 3-round interview cycle is over: 24 hours is the new benchmark

Companies need to act faster than ever before in order to secure the tech talent they so desperately need. Powerhouse tech employers recognize, interview and hire talent in one day.

Amway, the new gig economy and a roadmap for transformation leaders

As it entered the 21st century, Amway found that the new gig economy had brought with it an entirely new host of competitors and that the nature of the market itself was shifting as consumers increasingly engaged digitally. Its transformational journ

PSE&G enlists virtual assistant to better serve its customers

PSEG is using Amazon.comu2019s Alexa software to help consumers pay their bills and access account information via voice, part of a transformation to help the energy giant get closer to customers.

IT’s greatest skill shortage: Leadership

The rise of digital disruption and transformation has put a spotlight on ITu2019s need for leadership skills throughout the ranks. Hereu2019s how organizations are addressing the void.

Schrems II: What the latest challenge to transatlantic data transfers means for IT

Austrian lawyer Max Schremsu2019 first complaint about Facebooku2019s transfer of his personal data to the U.S. brought down the Safe Harbor data sharing agreement. Now Europeu2019s highest court is examining his complaint about the use of standard c

Proven levers to reduce hardware and software maintenance

7 short-term actions you can take now to produce meaningful in-year reductions to your budget.

What is NoOps? The quest for fully automated IT operations

Automation has IT leaders eyeing the possibility of environments with no hands-on operations work. But this evolution of DevOps may be more pipedream than practical reality.

Cornell’s unique CMS/CRM solution unifies the student experience

The Ivy League university knit together Drupal and Salesforce to create a university-wide system of engagement centered on the student experience.

Protecting data in an increasingly insecure world

Protecting data is only going to get tougher. Are CIOs ready to protect what is the most important enterprise asset?

Who’s happier – men or women?

Happiness isn't having what you want but being content with what you have. Learn five secrets of happy people.

How to better integrate IT security and IT strategy

Organizations see a future in which IT security is deeply woven into their overall IT strategy. Hereu2019s how they plan to get there.

What is FHIR? The eventual answer to healthcare interoperability

Fast Healthcare Interoperability Resources (FHIR) is a healthcare-specific standards framework for the same kind of RESTful APIs that underlie most internet commerce. In theory, it sounds like problem solved. But experts say there is still a long ro

Wyndham’s digital innovation elevates the customer experience

With its five-platform digital strategy, Wyndham Hotels & Resorts improves the experiences of all its customers: guests, franchises, and internal team members. CIO Scott Strickland explains how.

Are you happy with chatbots replacing humans?

AI and machine learning are predicted to be the most positive disrupting technology for banking with an estimated cost saving of more than $1 trillion by 2030. Although AI/ML fits into the 'do more with less' mentality and the hope is that

Antitrust enforcers can think of privacy as a parameter of competition

But it is not likely to improve privacy protection very much.

Identifying high-risk patients with predictive analytics

NorthShore University HealthSystem's emergency departments leverage data and predictive analytics to help it determine which chest pain patients should be admitted for observation and which patients can be sent home.

How was your telecation?

The point of a vacation is not to work less, but to not work.

7 ways IT leaders derail their careers

Falling off track is easy when you make a mistake that can turn a career superstar into a bit player.

Hermes transforms data infrastructure to speed parcel deliveries

The UK logistics company changed its data model and moved to the cloud, enabling it to offer a host of new services around parcel delivery.

French judicial analytics ban undermines rule of law

The ban is likely unconstitutional in the United States.

Data deletion: Your data strategy’s greatest defense

If data is the new oil, safe handling is essential to avoiding the digital equivalent of a toxic spill. It all begins with a strong data deletion policy.

Is our obsession with regulation killing the web?

What started out as an open, connected and vastly unregulated platform of sharing information is consistently being crippled by legislation made by people who do not understand the fundamentals of technology. Unless we act fast, there may be no way o

4 questions to ask before recruiting student talent for your innovation practice

Leveraging student talent in innovation and prototyping opens the door to unconventional ways of solutioning, serving as an invaluable innovation asset.

Workforce analytics: Measuring employee productivity in the agile era

CIOs seeking to quantify employee performance and productivity are turning to analytics with business value benchmarks baked in u2014 but can collaboration and agility be accurately gauged?

Upinder Phanda, CIO of Unisys

It’s time for Silicon Valley to grow up

For all too long, Silicon Valley has operated under the laissez-faire notion that the world is just one big beta-test and that conventional rules donu2019t apply. Finally, a prominent member of the community is calling for change.

Full-time or contract tech professionals? When to hire tech contractors

When it comes to hiring tech talent, companies must decide between contract and full-time. Here are three scenarios when itu2019s best to opt for tech contractors.

Replicate knowledge to save your teams from the future

Defining and replicating knowledge by investing in your team members will help future-proof your company, and save you time and money, too.

How to build a next-generation IT workforce

With baby boomers on the way out and new generations ready to fill the void, companies are cross-pollinating expertise to fill the talent gap and modernize IT.

Product-based IT makeover pays off at PVH

The parent company of Calvin Klein and Tommy Hilfiger shifted to agile in delivering an innovative digital assistant that increases sales and enhances the retail experience.

Building a platform can help you and your customers innovate

A platform will also pay dividends in the long run. Hereu2019s howu2026

An enterprise leader’s guide to the changing landscape of technology innovation

We are seeing work split into two broad camps: those that build and support technology, and those that do work that technology cannot (or which we, as a society, are not yet prepared to) automate. As this shift takes root, enterprise leaders will nee

The innovation agenda: 4 tips for creating your own disruption

It's no secret that large organizations are at risk of being disrupted by smaller, more nimble competitors. Transformation-minded CIOs should seize this opportunity and create conditions for innovation to thrive.

What it takes to hire top data science talent

To attract data science talent, you need a sound data strategy and an established data-driven environment in which data scientists can have an impact and do meaningful work.

As AI/ML permeates our lives, is privacy a thing of the past?

The World Economic Forum has brought together the most influential scientists, economists and entrepreneurs to deliberate on the positive and negative aspects of our digital future living and being in what we collectively are calling the age of the 4

Analytics success starts with a center of excellence

Data-driven organizations accelerate data transformation with an analytics COE.

Top 6 chatbot building platforms

Chatbots are fast becoming a business cornerstone for customer service efforts. Here are the key tools you can use to leverage AI to better serve your customers.

Why are my projects failing?

Is your IT organization struggling to deliver projects successfully? If so, you're right there with a majority of the IT organizations in the world and it's killing your credibility.

The challenge of balanced content moderation

Digital platforms have to ban the bad stuff and promote diverse political perspectives.

To make tech more inclusive, you must first understand why it isn’t

The industry needs to take a look inward before looking outward.

At State Street, design thinking drives digital strategy

Kaiser Permanente’s digital transformation is creating a healthier America

Kaiser Permanente uses technology to improve personal health, community health, and medical excellence. EVP and CIO Dick Daniels explains how they do it.

How close are we to platform domination in healthcare’s digital business models?

Several technology firms are making attempts to dominate the digital health market. However, healthcare is very different from platform dominated markets in other sectors.

3 ways to take charge of disruption

Technology leaders have an opportunity to be more influential and demonstrate the value and capabilities of their existing organizations. To do this, they'll need to get disruptive.

What does digital transformation really mean?

We canu2019t seem to go a day without seeing or hearing the term digital transformation. But what does the term really mean? What happened to start this paradigm shift in the way people and companies interact with technology? And, more importantly, w

3 ways devops mitigates the operational IT skill gaps

Advancements in devops can help close the skill gap in IT. The big question for CIOs is whether or not they're ready to learn from past mistakes.