News

Top 10 BI data visualization tools

Visual analytics is the core of business intelligence. Here are the tools you need to see through the data.

Sep 5, 2019

Business Intelligence Data Mining Data Visualization

Introducing GAIL: Great Wolf Lodge’s AI for pinpointing guest sentiment

The hospitality and entertainment chain is implementing AI to scan guest comments, a stepping stone to improving customer service amid a major IT modernization.

By Clint Boulton

Sep 5, 2019 7 mins

Artificial Intelligence Digital Transformation Machine Learning

5-stage self-help program for confronting talent debt within your organization

IT leaders bemoan the technical debt afflicting their core systems but rarely confront the talent debt afflicting their workforce. This self-help program enables leaders to accelerate the transition from denial to action in dealing with their talent

By Mark Settle

Sep 4, 2019

IT Leadership IT Skills

6 tools that make machine learning easier

Vendors are taking the mystique out of machine learning by offering layers for automating data prep and algorithm choices, opening up AI to motivated, data-smart business users.

By Peter Wayner

Sep 4, 2019 10 mins

Artificial Intelligence Data Science Machine Learning

Want to create a customer-centric culture? Meet your customers where they are

Digital evolution is challenging for a company as large as Qurate Retail Group. But CIO Karen Etzkorn is helping it succeed by creating a customer-centric culture: going where their customers are and elevating the digital experiences.

By Martha Heller

Sep 4, 2019

CIO Digital Transformation Staff Management

Can parenting affect your child’s success in the workforce?

Parenting is difficult enough without taking the blame for your childu2019s poor choices. How can your decisions affect your childu2019s success?

By Sue Weston

Sep 3, 2019

Careers IT Leadership Women in IT

The secrets of high-performing teams

While a motivated team is important to succeed in todayu2019s competitive business world, a team that embraces entrepreneurial thinking can be a real game-changer. But can that mindset be taught?

By RD Jani

Sep 3, 2019

IT Leadership

The rise of the chief digital officer

As digital transformations become increasingly customer-centric, organizations are looking for leaders to drive change with the customer in mind. Enter the CDO.

By Esther Shein

Sep 3, 2019

CIO Digital Transformation IT Leadership

SBPASC transforms claims processing nationwide

Service Benefit Plan Administration Service Corp. has introduced 10 services in a sweeping transformation that has reduced temporary staffing, increased membership engagement and reduced manual tasks.

By Sarah K. White

Sep 3, 2019

CIO 100 Digital Transformation Healthcare Industry

Beyond data recovery: A CIO’s perspective on digital preservation

Ensuring your valuable digital information remains accessible and usable is no small feat. It involves planning, resource allocation and application of preservation methods and technologies…and it goes well beyond backup/restore and business contin

By Joseph Kraus

Aug 30, 2019

CIO Markets Technology Industry

Ricoh reimagines field service with ‘merged reality’

The Smart Hands project brings together data, communications technology, and subject matter experts to help field-service technicians know everything about repairing and servicing more than 300 product lines.

By Thor Olavsrud

Aug 29, 2019

CIO 100 Digital Transformation Emerging Technology

Delivering results through the magic of experimentation

Achieving the desired results for your innovation practice starts with identifying business-driven opportunities; exploring disruptive technology in ways that are fast, cheap, and delight your audience; and focusing momentum on the scope of work, the

By Jose Hernandez

Aug 28, 2019

Digital Transformation IT Strategy Innovation

Effective data modeling

Understanding data is a prerequisite to gaining control of any enterprise. But understanding is only useful if that knowledge can be shared and transmitted. Effective data modeling should be a primary focus of any enterprise architect.

By John McDowall

Aug 28, 2019

Data Mining Data Visualization Technology Industry

Tesla, the data company

Tesla is harnessing artificial intelligence and machine learning to build one of the most innovative neural networks in the world.

By George Paolini

Aug 28, 2019

Big Data Machine Learning Markets

Waste Management dumps legacy processes, drives digital change

Digital technology is changing how Waste Management does business. By applying three levers of digital transformation, the $15 billion logistics company is infusing technology into the business model to drive growth.

By Martha Heller

Aug 28, 2019

CIO Digital Transformation Staff Management

7 secrets of high-performing IT teams

Getting staff to move beyond simply meeting basic goals is an art only select IT leaders possess. Here are seven performance-boosting techniques top IT pros rely on.

By John Edwards

Aug 28, 2019

IT Leadership Project Management Staff Management

What is process improvement? A business methodology for efficiency and productivity

A broken business process can cost your business time and money. But pinpointing exactly where a process breaks down — and where it can be improved — isn't an exact science.

By Sarah K. White

Aug 27, 2019

BPM Systems IT Governance Frameworks IT Strategy

AWS cloud storage: The flexibility of Elastic Block Storage

EBS is an example of how the flexibility and simplicity of utilizing cloud storage has improved in recent years.

By Brian E. Thomas

Aug 26, 2019

Amazon Web Services Cloud Storage Technology Industry

The trait great leaders do NOT have

A leader with an open mind is ready to learn, lets the team think creatively and is ready to protect the team. But there's one trait true leaders don't have…

By RD Jani

Aug 26, 2019

IT Leadership

Advanced analytics gives health benefit company competitive edge

BlueCross BlueShield of Tennessee drills into data to help its partners better tackle budget pressures and member care by getting insights faster.

By Thor Olavsrud

Aug 26, 2019

Analytics CIO 100 Healthcare Industry

Corporate purchasing – an unexpected way to fight climate change

Corporations are ultimately going to have to adopt green practices to their entire business or face challenges either from competitors, consumer demand or both.

By David Mytton

Aug 23, 2019

Green IT IT Strategy Technology Industry

The end of project management?

IT project management as a discipline has been around for many years. However, is it relevant in the age of digital products? Or can it become a valuable adjunct to IT digital product management?

By Myles F. Suer

Aug 23, 2019 9 mins

CIO Project Management Technology Industry

Itu2019s the best response to charges of bias from China and across the political spectrum.

By Mark MacCarthy

Aug 23, 2019

Government Technology Industry

Transforming an insurance and financial services giant to meet customers’ digital expectations

Terrance Williams, President of Emerging Businesses and CMO, and Jim Fowler, Executive Vice President and CIO, on driving cultural change at Nationwide, one of the largest insurance and financial services organizations in the US.

By Martha Heller

Aug 22, 2019

CIO Digital Transformation Staff Management

Lack of cybersecurity is the biggest economic threat to the world over the next decade, CEOs say

As digital transformation continues apace, CEOs see cybersecurity as the number one threat to the global economy in the next decade.

By Marc Wilczek

Aug 21, 2019

Digital Transformation IT Strategy Security

The ‘ride-along’: The transformational CIO’s secret weapon

Learning how employees operate is a critical task for CIOs, for whom the 'ride-along' has become essential in serving customers and generating revenue.

By Clint Boulton

Aug 21, 2019 7 mins

CIO Digital Transformation IT Leadership

Autodesk brings automation to its IT help desk

To handle demand for support from a growing workforce without adding helpdesk staff, CIO Prakash Kota has brought in a bot take over some of the busy-work.

By Peter Sayer

Aug 21, 2019

BPM Systems Digital Transformation ITSM

What artificial intelligence means to business analysts

Artificial intelligence is no longer a buzz word but a reality for the environments business analysts and many other analysts find themselves working with today. Thereu2019s a real need for analytical skills to learn these new capabilities and identi

By Jamie Champagne

Aug 20, 2019

Artificial Intelligence IT Jobs IT Skills

The new innovation model: monetizing healthcare data

Healthcare enterprises are launching programs to monetize patient medical data by offering access to researchers and innovators. How these initiatives can benefit all stakeholders (or leave out some).

By Paddy Padmanabhan

Aug 20, 2019

Data Privacy Electronic Health Records Healthcare Industry

5 ways to fast-track your next AI implementation

Some quick wins around this important enabling technology can further the business case for more investment in broader digital transformation and innovation initiatives.

By Nicholas D. Evans

Aug 20, 2019 8 mins

Artificial Intelligence Digital Transformation Innovation

Stability vs. speed – pick two

When delivering software to our customers, in any capacity, weu2019re often faced with a false choice between focusing on stability or speed. With a high performing Operations organization, we can have both.

By Dave Mangot

Aug 20, 2019

Devops IT Leadership

Data privacy is the new strategic differentiator

Pioneering corporations have an estimated nine to 18 months to u201ccompete on data privacyu201d before it becomes table stakes.et

By Richie Etwaru

Aug 20, 2019

Data Privacy IT Strategy Technology Industry

Cisco v. Zoom: Who makes the better collaboration room system?

After trying both Zoom Room and Cisco Webex Room Kit, Truebeck Construction found Cisco's single-vendor collaboration room system cost significantly less and was easier to manage.

By Zeus Kerravala

Aug 20, 2019

Collaboration Software Digital Transformation Small and Medium Business

How to make open-plan offices more productive

Open offices aim to spur collaboration and innovation but often have exactly the opposite effect. Hereu2019s how to harness their lost promise of productivity.

By Sharon Florentine

Aug 20, 2019

Collaboration Software Small and Medium Business Staff Management

10 IT modernization mistakes to avoid

Modernizing IT takes more than just replacing old tech with newer models. It requires a nuanced strategy that considers business needs and objectives alongside technical capabilities.

By Mary K. Pratt

Aug 19, 2019

Digital Transformation IT Leadership IT Strategy

Kaiser Permanente reduces patient mortality with predictive analytics

The managed care consortium's Advance Alert Monitor early warning system uses predictive analytics to identify patients at risk of deterioration within the next 12 hours.

By Thor Olavsrud

Aug 19, 2019

CIO 100 Digital Transformation Healthcare Industry

6 tips for ITIL implementation success

ITIL adoption requires more than software and tools. You need a bold strategy that aligns IT service with corporate goals and encourages employee and stakeholder buy-in.

By Sarah K. White

Aug 16, 2019

ITIL ITSM System Management

Summer 2019: Digital leaders level up

While some companies flirt with digital transformation, experimenting with one-off projects, others make it a key pillar of their enterprise business strategies. Read on to see how some 2019 CIO 100 award-winning organizations are successfully scalin

By CIO staff

Aug 15, 2019

CIO CIO 100 Digital Transformation

Why corporate innovation investment models are becoming more popular

Today CIOs have a better opportunity than ever to be innovative leaders rather than simply manage the tech stack and development teams. By dividing capital between internal R&D and implementing corporate innovation programs to invest in nimble st

By Ben Bloch

Aug 14, 2019

Technology Industry Venture Capital

The 3 benefits tech professionals value most

A competitive salary and expansive health insurance coverage are no longer enough to attract and retain the top tech professionals. How can your organization stand out? We recommend offering the supplemental sort of benefits that tech professionals v

By Monika Dowal

Aug 14, 2019

Careers Staff Management

15 leadership certificate programs to boost your career

Leadership training can help you hone the skills necessary to succeed in high-level positions. These in-person and online certificate programs can help you develop the optimal leadership qualities for your organization and career.

By Sarah K. White

Aug 14, 2019 10 mins

Careers Certifications IT Skills

BofA taps ‘personas’ to ease employees into their roles

Bank of America launched Persona, a data-driven approach to provisioning the appropriate hardware and software to its workforce of 205,000.

By Clint Boulton

Aug 14, 2019

Digital Transformation Financial Services Industry IT Leadership

IT’s role in managing the customer journey

Customer experience (CX) today is paramount to more and more businesses. While technology has a role to play in CX, the starting point is understanding the friction created at each touch point within the customer journey.

By Myles F. Suer

Aug 13, 2019

CIO Technology Industry

Enhancing trust in artificial intelligence: Audits and explanations can help

There are a lot of tools available to help with AI audits and explanations and more will be available in the coming years.

By Carl Schonander

Aug 13, 2019

Artificial Intelligence Security Audits Technology Industry

What every CIO should know about visual search

Visual search is poised to eliminate friction from the user experience. The the lesser the friction, the higher the sales.

By Danielle Sabrina

Aug 13, 2019

Retail Industry Technology Industry Web Search

7 tips for leading remote IT teams successfully

Managing virtual work environments requires an assortment of real-world skills and tools. Here are the tactics that inspire creativity and productivity.

By John Edwards

Aug 13, 2019

IT Leadership Staff Management

8 ways the cloud is more complex than you think

The cloud may spark automated push-button fantasies, but the reality of shifting to cloud services is quite a bit more complicated.

By Bob Violino

Aug 12, 2019

Cloud Computing

Eaton’s RPA center of excellence pays off at scale

Industrial manufacturer Eaton formed a center of excellence to test and implement RPA software and establish best practices for automation at scale.

By Clint Boulton

Aug 12, 2019

BPM Systems Digital Transformation Robotic Process Automation

How Zulily targets shoppers with hyper-personalized offers

The online retailer turns squads of developers, data scientists and product managers loose to build machine learning software and other critical business capabilities.

By Clint Boulton

Aug 9, 2019

Agile Development Data Science Retail Industry

Digital M&A: How to successfully execute a digital merger

M&A can be a source of competitive advantage, or a resource-consuming distraction, depending on how well you execute the integration of the merging companiesu2019 digital operations.

By Chris Davis

Aug 8, 2019

Digital Transformation IT Leadership Mergers and Acquisitions