News

Phillip Morris CTO scraps bimodal IT for consumer-centric model

The companyu2019s technology transformation ties together back-office and customer-facing digital channels, says CTO Michael Voegele.

By Clint Boulton

Dec 17, 2020 5 mins

Digital Transformation IT Leadership

Balancing innovation and optimization

How online trading platform Robinhood dealt with hyper-growth, Kubernetes, and getting the goals right

By Christine Heckart

Dec 16, 2020

Innovation Software Development

Driving Emerson’s evolution from electronics to smart devices

To ensure that Emerson makes products customers care about, CIO Jake Fritz leads through empowerment, engagement, and collaboration.

By Martha Heller

Dec 16, 2020

CIO Digital Transformation IT Leadership

Perfect strangers: How CIOs and CISOs can get along

The rise of security as a strategic imperative has altered the relationship between IT and infosec leaders. Hereu2019s how CIOs and CISOs can become better partners.

By Esther Shein

Dec 16, 2020

CIO IT Leadership Security

Measuring IT project success post-COVID—and 4 leadership lessons learned

Despite challenges, the pandemic has unearthed opportunities from both a technology and strategic standpoint and has introduced new ways to measure the business value of digitization projects.

By Nimesh Mehta

Dec 15, 2020 7 mins

Digital Transformation IT Leadership Project Management

Top 5 strategic priorities for IT leaders in 2021

IT leaders from tech, insurance, and finance sectors share their strategic priorities for 2021. Self-service solutions, edge computing, analytics, and low-code development top CIOs' roadmaps.

By Clint Boulton

Dec 15, 2020 7 mins

Data Science Edge Computing Machine Learning

Strike a balance: Ensuring secure remote work without hindering productivity

The expanded remote workforce requires a balanced, secure approach to accessing data, apps, and systems.

By Anne Taylor

Dec 14, 2020

Collaboration Software Remote Work Small and Medium Business

5 challenges every multicloud strategy must address

Managing multiple providers in a single environment poses distinct challenges. Hereu2019s how to ensure your multi-cloud strategy is secure, harmonious, and cost-effective.

By Bob Violino

Dec 14, 2020

Cloud Computing

Rémy Cointreau ports SAP to the cloud to help sell more cognac

The French liquor company blended its two SAP instances and migrated them to Googleu2019s cloud to gain a better understanding of its customers.

By Peter Sayer

Dec 14, 2020

Cloud Computing ERP Systems SAP

Want to boost customer loyalty in this era of uncertainty? Start with your service teams

The right technology investments are more critical than ever in helping agents deliver exceptional customer service.

By Brian Solis

Dec 11, 2020

Digital Transformation HRIS Marketing Software

SAP rolls out RPA, low-code tools to help cut dev debt

At its annual developer conference, SAP rolled out not one but three new automation technologies, hoping to recruit citizen developers to its platform.

By Peter Sayer

Dec 11, 2020

ERP Systems SAP Technology Industry

IT Resume Makeover: Setting the tone for IT leadership from the top

In this resume makeover, Andrew Ysasi helps an IT executive highlight his leadership experience on his resume, demonstrating his qualifications for a senior IT leadership role.

By Sarah K. White

Dec 11, 2020

Careers Resumes

Is AI really the answer?

When considering where AI can make an immediate impact on IT operations, one application stands head and shoulders above others: hyperscale automation with intelligence.

By Ed Fox

Dec 9, 2020

Artificial Intelligence BPM Systems Software Development

CIOs reshape IT culture in wake of pandemic

IT leaders are leaning on lessons learned from the pandemic to redefine IT cultures and refine IT strategies as they move toward a new year of uncertainty.

By Melisa Bleasdale

Dec 9, 2020

CIO Digital Transformation IT Leadership

Healthcare CIOs must act boldly with technology partnerships

The health systemu2019s response to the pandemic offers a clue to the bold idea that technology can enable healthcare delivery organizations to provide safe and cost-effective care.

By David Chou

Dec 7, 2020

Digital Transformation Healthcare Industry IT Leadership

CIOs strive to build on IT’s business cred for 2021

IT leaders seek to leverage political capital cultivated during the COVID-19 outbreak to further cement IT as business co-creators. Hereu2019s how to focus on what matters most.

By Clint Boulton

Dec 7, 2020 7 mins

Business IT Alignment CIO IT Leadership

Providence crafts direct-to-home device provisioning in pandemic response

In a pivot from its digital transformation, the healthcare system built a just-in-time device-provisioning supply chain to ship ready-to-use laptops to employeesu2019 homes.

By Clint Boulton

Dec 7, 2020

IT Leadership Remote Work

With Hyperforce, Salesforce embraces the public cloud

Salesforce is letting CIOs choose where they run its software, easing compliance with data protection and data sovereignty laws.

By Peter Sayer

Dec 4, 2020 4 mins

CRM Systems Salesforce.com Technology Industry

10 future trends and how CIOs can keep ahead in 2021

After a year disrupted by a global pandemic, the next normal is starting to take shape. Here's a look at what's ahead for IT organizations.

By Serge Findling

Dec 4, 2020 10 mins

BPM Systems Business Continuity Machine Learning

How Progressive took its IT internship program virtual

Faced with the impact of COVID-19, Progressive quickly shifted its on-campus IT internship program to a remote platform. Here's how they gave interns a full virtual experience that mattered.

By Sarah K. White

Dec 4, 2020 8 mins

Careers IT Skills

5 ways to take control of data in 2021

COVID-19 is transforming the way the economy works, guaranteeing that our data needs will also change and grow. Here's what that means for CIOs in the year ahead.

By Anna Frazzetto

Dec 3, 2020 5 mins

Disaster Recovery Edge Computing Internet of Things

How to build a successful data science training program

Data scientists are in short supply. Some companies are filling the gap by setting up training programs to reskill employees for data science roles.

By Bob Violino

Dec 2, 2020 11 mins

Data Science IT Leadership IT Skills

How Comcast IT moved from order-taker to innovator

Rick Rioboli, EVP & CIO of Comcast, discusses the importance of moving toward a target architecture, his strategy for clean data, and how he assesses candidates for his IT leadership team.

By Martha Heller

Dec 2, 2020 8 mins

Artificial Intelligence Innovation Machine Learning

7 tips for leading multiple IT projects at once

IT leaders will have their hands full when COVID-delayed projects return to the front burner. Here's how to maintain oversight and guidance without losing sleep or sanity.

By John Edwards

Dec 1, 2020

CIO IT Leadership Project Management

Supporting the future of work: A key CIO challenge

COVID-19 has changed workplaces forever. Hereu2019s how work policies are likely to evolve u2014 and how IT leaders can rise to the occasion.

By Minda Zetlin

Nov 30, 2020

CIO IT Leadership

Tapping into dark data for efficiency, innovation, and income

Looking in the recesses of your data silos can pay dividends for CIOs seeking to improve business processes and drive innovation.

By Martin De Saulles

Nov 25, 2020 6 mins

Data Science Innovation

Inclusive design: 8 tips for addressing software accessibility

With more users accessing digital services, it behooves brands to boost the accessibility of their websites and applications for people with disabilities. Here experts offer tips for how to craft inclusive design.

By Clint Boulton

Nov 24, 2020

Software Development

A replatforming journey in four acts

Lessons learned from moving a monolithic legacy system (as well as culture and process) to the cloud

By Christine Heckart

Nov 23, 2020

Change Management Cloud Computing

CIOs take the lead in pursuit of operational efficiencies

Operational efficiency has taken on greater urgency since the pandemic began. CIOs are leaning into automation, digital tech, and the cloud to remove friction and create value.

By Esther Shein

Nov 23, 2020

BPM Systems Business IT Alignment Digital Transformation

3 considerations for reducing carbon footprints with cloud

Technology is increasingly critical as companies shift to more responsible and sustainable practices. Here's how CIOs can lead the charge on sustainable cloud migration.

By Diana Bersohn

Nov 20, 2020

Cloud Computing Green IT

4 promising AR/VR pilots in business

Augmented reality and virtual reality implementations are emerging across several sectors, thanks to their value in providing remote training and hands-free access to information.

By Clint Boulton

Nov 19, 2020 6 mins

Digital Transformation IT Strategy Virtual Reality

Savvy enterprises can mimic success of cognitive AI in healthcare

Cognitive technologies are being deployed to solve the worldu2019s biggest challenges. Hereu2019s how enterprises can put cognitive AI to work.

By Rutesh Shah

Nov 18, 2020

Analytics Artificial Intelligence Healthcare Industry

7 attributes every IT leader must have

Leadership has little to do with one's title or seniority; it's an attribute that's earned over time through study, practice and commitment. Are you prepared to become a true leader?

By John Edwards

Nov 18, 2020

CIO IT Leadership

How empathy drives IT innovation at Thermo Fisher Scientific

CIO Ryan Snyder shares his insights on ITu2019s expanding role in product development and the future of the CIO role.

By Martha Heller

Nov 18, 2020

Digital Transformation Innovation Virtual Reality

Consumer-targeted phishing and fraud are rising in time for a COVID holiday season

A most unusual e-commerce season puts pressure on retail CISOs to protect customers from cyberattacks

By Rick Grinnell

Nov 17, 2020

E-commerce Services Fraud Protection and Detection Software Phishing

12 rules for quitting your job

Transitioning to a new gig means leaving a good impression with your former employer. Here's how to give notice, prep co-workers, and keep future references positive.

By Paul Heltzel

Nov 17, 2020 10 mins

Careers

Digital business model pays off for Toyota Financial

As the pandemic unfolded, the company launched a private-label digital platform that allows motor vehicle makers to offer financial services to consumers, says TFS CIO Vipin Gupta.

By Clint Boulton

Nov 17, 2020

Digital Transformation IT Leadership

5 myths and realities of IT culture change

To drive digital transformation, IT organizations must embrace change. Ineffective or outdated notions of what it takes can derail success.

By Mary K. Pratt

Nov 16, 2020 12 mins

Change Management Digital Transformation IT Leadership

4 mistakes companies make with SaaS cost estimating

The devil, as they say, is in the details. Don't get tripped up on these common mistakes when calculating SaaS implementation costs.

By Jeff Lazarto

Nov 13, 2020 8 mins

Cloud Computing Project Management SaaS

How to run a successful IT apprenticeship program

Running an effective IT apprenticeship programs can help your company diversify your talent pipeline, fill skills gaps and upskill and retain workers on the latest technology.

By Sarah K. White

Nov 13, 2020 10 mins

Careers IT Skills Staff Management

CIOs on the hook for governance as automation rises

With business leaders increasingly pushing for automation, CIOs must step up to help guide how and where such technologies should be deployed.

By Clint Boulton

Nov 12, 2020 8 mins

BPM Systems CIO IT Governance

With IT salaries dropping, some hard-earned skills still pay

Employers are still willing to pay highly skilled IT staff a premium u2014 but certification is making much less of a difference than it used to, a study shows.

By Peter Sayer

Nov 12, 2020 5 mins

Careers IT Jobs Salaries

10 tips for modernizing legacy IT systems

IT modernization is a key component for establishing an agile, responsive enterprise. IT leaders lend advice on how to transform legacy tech into digital assets.

By Mary K. Pratt

Nov 11, 2020

Digital Transformation IT Leadership

Career roadmap: Chief technology officer

The chief technology officer role can be quite different from one organization to the next, but as digital transformation efforts continue across virtually all industries, demand for CTOs is likely to grow. Here’s a look at what it takes to bec

By Bob Violino

Nov 11, 2020

CTO Careers IT Leadership

3 ways for CIOs to improve their positioning with AI

Artificial intelligence is changing the pace at which CIOs can achieve an enviable position on their leadership teams

By Michael Bertha

Nov 10, 2020 6 mins

Artificial Intelligence Digital Transformation IT Leadership

The one skill every CIO needs for better board conversations

For IT leaders to stand out as strategic business contributors, simply presenting your materials isn't enough: Engage the board with a few great questions of your own.

By Maryfran Johnson

Nov 10, 2020

IT Leadership IT Skills

CIOs look to capitalize on the COVID spotlight

The pandemic has propelled CIOs to center stage, winning accolades for their transformative efforts. The next act is all about making sure this is a permanent role, not a cameo performance.

By Beth Stackpole

Nov 9, 2020

CIO IT Leadership

Takeda and AWS accelerate COVID-19 research push

The pharmaceutical firm teamed with the cloud provider and Accenture to turn the corner on a digital transformation that includes faster ways to research therapies for COVID-19 sufferers, says Karl Hick, chief digital and information officer.

By Clint Boulton

Nov 9, 2020

Cloud Computing Digital Transformation IT Leadership

Hospitals need to practice their security hygiene just like handwashing

Amid heightened cyber-threats, healthcare providers should reinforce four fundamental security routines

By David Chou

Nov 6, 2020

Healthcare Industry Ransomware Security

Ready, set, change! Building a fair, equitable and just IT culture

Redefining workplace culture is no small task. But with the right leadership competencies, management discipline, and a tenacious commitment to the task at hand, you can activate your new organizational vision.

By Damon Carter

Nov 6, 2020 13 mins

Diversity and Inclusion IT Leadership Project Management