News

Aflac virtualizes the customer enrollment experience

When the pandemic put its independent agents and franchises at grave business risk, Aflac IT set about augmenting their work with digital capabilities that make them ‘bionic,’ tech chief Richard Gilbert says.

By Paula Rooney

Aug 19, 2022 7 mins

CIO 100 Digital Transformation Insurance Industry

The Blockchain battlefront: Technology, business, and regulation

How this battle plays out has big implications for the future of innovation.

By Matthew Tyson

Aug 19, 2022 7 mins

Blockchain Regulation

Why every IT leader should avoid ‘best practices’

‘Best’ may be the enemy of good. But in IT, ‘best practice’ is the enemy of good sense. CIOs would be wise to know there are no best practices, only practices that fit best.

By Bob Lewis

Aug 18, 2022 5 mins

IT Leadership IT Strategy

The rise of the data lakehouse: A new era of data value

Query accelerators such as data lakehouses consolidate the data warehouse and data lake into a single system of insight that enables enterprises to accelerate analysis and maximize data value at a reduced cost.

By Stan Gibson

Aug 18, 2022 8 mins

Data Management

CIO Kristie Grinnell on creating a culture of transformation

DXC’s Kristie Grinnell has a track record of balancing emotional intelligence and hard business results. Here’s how she puts high EQ to work in cultivating a growth mindset for her teams.

By Dan Roberts

Aug 18, 2022

IT Leadership

Global software spending to grow despite headwinds: Forrester

Fueled by uptake of cloud and enterprise applications, global software spending is expected to grow at more than two times the rate of spending in other segments of IT.

By Anirban Ghoshal

Aug 17, 2022 4 mins

Enterprise Applications Technology Industry

Managing the whole lifecycle for human and machine authentication

Beyond FIDO and device authentication…

By Rick Grinnell

Aug 17, 2022 6 mins

Authentication Cyberattacks Security

CIO 100 US: 10 award-winning manufacturing IT projects

Manufacturers are bridging the IT/OT divide with digital transformations that provide predictive maintenance, improved customer experiences, data-driven decision-making, and smarter supply chain operations.

By Mary K. Pratt

Aug 17, 2022 21 mins

CIO 100 Digital Transformation Manufacturing Industry

Jacobs revamps its IT operating model to accelerate business

To support the global professional services firm’s new business strategy, CDIO Madhuri Andrews conceptualized three modes of IT: customer transformation, global talent, and integrated global IT operations.

By Martha Heller

Aug 17, 2022 6 mins

Business IT Alignment IT Leadership IT Strategy

Digital twins are primed to revolutionize the infrastructure industry

How innovation, efficiency and intelligence across the infrastructure ecosystem is finding a kindred spirit in digital twins.

By Nicholas D. Evans

Aug 16, 2022 7 mins

Digital Transformation Infrastructure Management

Customer-centric CIOs move beyond the SLA

Experience level agreements (XLAs) are gaining traction as key performance metrics for IT orgs delivering solutions to customers and employees alike. Here’s how to evolve your SLA strategy.

By Stephanie Overby

Aug 16, 2022

Digital Transformation Employee Experience ROI and Metrics

10 red flags to watch for when hiring

In the battle for top tech talent, the wrong hire can be devastating. So do your IT team the favor of watching out for these warning signs before offering the job.

By Paul Heltzel

Aug 15, 2022

Careers IT Leadership Staff Management

Koch CTO teams up to get cloud networking right

Hybrid-cloud and multicloud networking presents a complex challenge for any enterprise. Koch CTO Matt Hoag partnered with Alkira to make integrating newly acquired companies a snap.

By Paula Rooney

Aug 15, 2022 6 mins

Cloud Computing Hybrid Cloud Multicloud

Thermo Fisher transforms its customer experience

The scientific equipment and services provider is automating and digitizing sales and customer service workflows to expedite sales and better serve its customers.

By Thor Olavsrud

Aug 12, 2022

CIO 100 Digital Transformation Science Industry

Join the CIO Experts Network

The CIO Experts Network is a new platform that makes it easier to find new opportunities to contribute content to our custom editorial programs.

By Lizmarie Betances

Aug 11, 2022 2 mins

CEO CFO CIO

Unlocking the hidden value of dark data

The chances are that most of the data you collect — from human communications to machine logs — is piling up with little plan for actualizing its potential. Good governance and AI can help.

By Maria Korolov

Aug 11, 2022 9 mins

Data Management Data Science

8 strategic imperatives for SAP transformation success

Organizations undertaking business transformations centered on SAP would be wise to take an integrated approach to their sourcing strategy and partnerships. Here’s how to get it right.

By Len Riley

Aug 11, 2022 10 mins

ERP Systems SAP

The VP of audience modeling and data science views success of data-driven products and practices as a measure of strong business partnerships and a culture steeped in empathy.

By CIO staff

Aug 10, 2022

Analytics Data Science

CIO 100 US: 7 award-winning financial services and insurance IT projects

The financial services and insurance industries are leading the way with digital tools that enhance customer experiences and automate business insights.

By Mary K. Pratt

Aug 10, 2022 15 mins

CIO 100 Financial Services Industry Insurance Industry

9 investments CIOs should make before recession hits

In economic downturns, cost-cutting is essential. But so too is making the right IT investments, as IT can better position their organizations to weather lean times and come out ahead for the long run.

By Stephanie Overby

Aug 9, 2022 7 mins

Budgeting IT Leadership IT Strategy

7 traits of digital-savvy CIOs

Just as employees are upskilling in the latest tech, so too should CIOs, whose ongoing digital skills acquisition can greatly impact their organizations and their careers.

By Esther Shein

Aug 8, 2022 12 mins

CIO Digital Transformation IT Skills

Cloud PC preps Grant Thornton for hybrid future

Pandemic wins in the cloud have pushed the UK-based accounting firm to bet on desktop as a service as part of an accelerated transformation that sees IT freed up to better address analytics and AI.

By Paula Rooney

Aug 8, 2022

Cloud Computing Desktop Virtualization Microsoft

Shifting from keeping the lights on to turning on new lights

How a Service Quality Index can simplify operational excellence and create breathing room for innovation

By Michael Bertha

Aug 5, 2022 6 mins

Business Operations IT Operations

94% of enterprises are overspending in the cloud: report

Respondents to a HashiCorp-Forrester report said they were overspending in the cloud due to a combination of factors such as underused and overprovisioned resources, and lack of skills.

By Anirban Ghoshal

Aug 5, 2022 3 mins

Cloud Computing Multicloud

What is data visualization? Presenting data for decision-making

Data visualization is the presentation of data in a graphical format to make it easier for decision makers to see and understand trends, outliers, and patterns in data.

By Thor Olavsrud

Aug 5, 2022 7 mins

Data Visualization

Las Vegas CIO shapes city of future on IoT, cloud

5G and connected roadways replete with advanced internet of things equipment are paving the way to a future of autonomous vehicle use and resident benefits that go beyond tourism dollars.

By Paula Rooney

Aug 5, 2022 8 mins

Cloud Computing Government IT Internet of Things

Top 11 change management certifications to boost your IT career

Change management is a vital skill for IT, project management, and development. Here are the top certifications to help hone and demonstrate your change management skills.

By Sarah K. White

Aug 4, 2022 9 mins

Careers Certifications

Legendary CIO Larry Quinlan on lifting as you climb the ladder

The former global CIO at Deloitte — and CIO Hall of Fame member — explains the importance of lifting up colleagues on your way to a leadership role and how to bring new ideas to fruition against the odds.

By Dan Roberts

Aug 4, 2022

IT Leadership

What CEOs really need from today’s CIOs

In the data economy, corporations need CIOs who can get out of delivery and into redesigning their businesses for the future.

By Martha Heller

Aug 3, 2022 6 mins

IT Leadership

CIO 100 US: 8 award-winning healthcare IT projects

Healthcare organizations are increasingly embracing digital initiatives to expedite evaluations, better share medical records, and improve patient care.

By Mary K. Pratt

Aug 3, 2022 18 mins

Business Process Management CIO 100 Healthcare Industry

Cloud infrastructure sales rise as Microsoft closes in on AWS

Google Cloud, AWS and Azure collectively account for 63% of global cloud infrastructure expenditure, according to a new report from Canalys.

By Jon Gold

Aug 2, 2022 3 mins

Cloud Computing Technology Industry

Global RPA software sales forecast to jump this year

North America will account for the largest revenue share at 48.5%, followed by Western Europe and Japan at 19% and 10%, respectively, according to Gartner.

By Anirban Ghoshal

Aug 2, 2022 3 mins

Enterprise Applications Robotic Process Automation

7 ways CIOs can curb costs before recession hits

With CEOs anticipating recession, IT leaders need to take proactive steps by reassessing contracts, tech portfolios, projects lists, and job postings before CFOs come for their budgets.

By Stephanie Overby

Aug 2, 2022 7 mins

Budgeting IT Leadership

5 tips for turning around a blow-up meeting

All CIOs have been in a meeting where they challenged someone’s thinking and received an emotional response. I call these blow-up meetings, and how you handle them can create a pivotal moment in your transformation or change management program.

By Isaac Sacolick

Aug 2, 2022

IT Leadership

Applied Energy Services doubles down on data quality

AES digital chief Alejandro Reyes turns up the heat on data analytics and AI as customers and commercial clients take a more proactive approach to responsible energy usage and sustainability.

By Tim Scannell

Aug 2, 2022

Analytics Data Management

3 places edge-computing challenges can lurk

Figure in cost, complexity, and legal issues when weighing the potential benefits of edge networking.

By Peter Wayner

Aug 1, 2022 6 mins

Edge Computing

Lack of IT alignment hampers migration to SAP S/4HANA, report says

Approximately 66% of respondents say that the biggest hurdle to complete SAP S/4HANA migration is aligning business, project, and IT teams.

By Anirban Ghoshal

Aug 1, 2022 4 mins

Business IT Alignment Digital Transformation ERP Systems

How Aster DM Healthcare used federated learning to better secure AI analysis of sensitive data

The Indian hospital system’s Secure Federated Learning Platform promises to democratise access to health data, paving the way for the development of AI-enabled healthcare technology.

By Yashvendra Singh

Aug 1, 2022 6 mins

Electronic Health Records Healthcare Industry

5 forces shaping the future IT workforce

From political and social issues to the four-day workweek, forces beyond the pandemic are reshaping the IT work landscape.

By Stacy Collett

Aug 1, 2022

Hiring IT Leadership Staff Management

NLP helps Eli Lilly work at a global scale

With teams across the globe working in a variety of languages, the pharmaceutical multinational couldn’t afford a translation bottleneck, so it turned to natural language processing.

By Thor Olavsrud

Aug 1, 2022

CIO 100 Natural Language Processing

The CIO’s guide to mastering IT trends

CIOs can be trend masters or trend victims. Those that fare best know how to navigate the sea of tech trend chatter to keep their organizations on top of the latest disruptions and opportunities.

By Thornton May

Jul 29, 2022

IT Leadership

Networking 101: Cultivate your weakest links

Your closest contacts won’t expand your opportunities in the way people outside your network can, says Athena Alliance CEO Coco Brown.

By Maryfran Johnson

Jul 29, 2022 6 mins

Careers

Capital Group invests big in talent development

The financial services firm has been recognized as a top employer for tech workers thanks to its commitment to long-term career growth.

By Sarah White

Jul 29, 2022

Hiring IT Training

IT leaders get creative to fill data science gaps

The ongoing data scientist shortage sees enterprises reconfiguring data teams, upskilling promising employees, and partnering to improve talent pipelines.

By Sharon Gaudin

Jul 28, 2022

Data Science Data Scientist Hiring

XaaS isn’t everything — and it isn’t serviceable

‘Everything as a service’ doesn’t include every service IT provides, not to mention everything outside IT that can be characterized as a service. And what it leaves out is arguably more important than what it includes.

By Bob Lewis

Jul 28, 2022

IT Strategy

SAIC CIO Nathan Rogers on moving past the office-centric mentality

The Fortune 500 provider of government services and information technology is leaning into its hybrid work future.

By CIO staff

Jul 27, 2022 5 mins

IT Leadership

CIO 100 US: 9 award-winning government IT projects

Public-sector agencies and institutions are turning to tech to streamline processes, facilitate scale and innovation, and improve the lives of those they serve.

By Mary K. Pratt

Jul 27, 2022 18 mins

CIO 100 Government IT

Q&A: Empowering agile beyond IT at Fannie Mae

CIO Ramon Richards and his team have matured the mortgage financer’s agile processes and CI/CD practices — extending the agile approach across the organization at large.

By Martha Heller

Jul 27, 2022

Digital Transformation

The small business CIO with big lessons for enterprise IT chiefs

Devoted to helping smaller outfits find their digital mojo, CIO Fabienne Wintle shares the importance of understanding the entire business whether you work for a small business or a large enterprise.

By Rosalyn Page

Jul 26, 2022 9 mins

IT Leadership

The experience economy, the ecosystem mandate, and why API design may be the key to competitive advantage

As the experience economy and API economy collide, enterprise leaders must take a proactive approach and embrace a little-known but deeply rooted technical discipline.

By Charles Araujo

Jul 26, 2022 7 mins

APIs Innovation Software Development