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Bank of America CIO Says Simplification and Risk Reduction Are Keys to IT Success

Bank of America's Catherine Bessant talks about the advantages, and challenges, of being a non-technologist leading IT. She looks at the lessons she's learned from navigating the company's super-sized acquisitions. Bessant also talks a

10 Jan 2013 17 mins

CIO Financial Services Industry IT Skills

How to Get Started With Google Analytics

Analytics help you find out what brings visitors to your small business website. With that information, you can better design your site to give visitors what they are looking for--and turn them into customers. Here's a primer on linking your sit

10 Jan 2013 8 mins

Internet ROI and Metrics Small and Medium Business

If You Can’t Go Agile for CRM Project, Fixed-Price Can Work

Agile is the best approach for CRM projects, but what if management just won't let you go there? What does it really mean to have a fixed-price, fixed-deliverable project? You will have to put in more effort, but you can succeed in the long run.

10 Jan 2013 6 mins

Agile Development Budgeting Financial Services Industry

Memo to Microsoft’s Ballmer: Windows RT App Quantity Doesn’t Equal Quality

Microsoft's CEO made a cameo appearance during the International CES 2013 keynote to say that the number of available apps for Windows 8 and RT quadrupled since last October. But a look at a few such apps shows they're lagging behind their

10 Jan 2013 3 mins

Small and Medium Business Tablets Windows

Ballmer Crashes CES 2013 Keynote to Tell Us What We Already Know

As the CES 2013 keynote surprise guest, Microsoft CEO Steve Ballmer gave a redundant Windows 8 sales pitch, but it still stood as a reminder of the diverse hardware behind the new OS. Getting people to buy these devices, however, remains the missing

9 Jan 2013 2 mins

Laptops Small and Medium Business Smartphones

BlackBerrys are Everywhere at CES 2013 (Seriously)

This week's International CES 2013 in Las Vegas is packed with BlackBerrys, but it's not really the attendees who are using them—it's the CES staffers, vendors and booth attendants on the tradeshow floor.

9 Jan 2013 2 mins

Mobile Small and Medium Business Smartphones

AT&T Enters the Home Security Business: Yikes!

AT&T, a company that can't deliver decent customer service, says it will protect your family with home alarm systems. They've got to be kidding.

9 Jan 2013 3 mins

Mobile Physical Security Small and Medium Business

FCC IT Healthcare Fund to Boost Broadband Connections

The FCC's new $400 million Healthcare Connect Fund is designed to boost broadband connections in rural areas in order to support telemedicine to expand patient access to specialists and drive down costs.

8 Jan 2013 4 mins

Government Healthcare Industry Markets

Social BPM Adds Value for Enterprises and Employees

The next generation of employees expects your business processes to be collaborative. However, don't adopt business process management for just them, though. Move to BPM for your bottom line.

8 Jan 2013 8 mins

BPM Systems Big Data Small and Medium Business

Windows 8, Surface Tablets to Lead Microsoft’s Fight for Relevance in 2013

Microsoft made big bets on Windows 8, Windows Phone and Surface tablets in 2012, and now it needs to make those bets pay off. As more consumers and businesses go mobile, 2013 will be Microsoft's most challenging year yet.

7 Jan 2013 8 mins

Developer Laptops Small and Medium Business

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