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Increased use of AI can drive efficiencies and reduce costs in compliance management. Here's what that means for CIOs in highly regulated industries.
Enterprise service management systems help organizations deliver employee services easily and efficiently. Here are some of the top ESM systems and key capabilities to look for.
The networking services company has turned to Amazon Connect to develop a cloud-based contact center geared for delivering enhanced customer service and reduced costs.
Having creative tension on your IT team produces u201ca much more effective outcome than the old IT order-taker kind of role.u201d
A consumption-based model for IT infrastructure helps push business and IT objectives forward.
Root cause analysis (RCA) focuses on fostering a proactive approach to solving problems before they happen and eliminating the potential for flaws to reoccur in the future.
vFunction Assessment Hub is aimed at IT decision makers, providing a technical debt score highlighting the complexity of the legacy application code and risk factors associated with it.
The latest revision of the Now workflow automation platform introduces a new Automation Engine and a customizable user interface, Next Experience.
Any project can hit a snag for any number of reasons. The key is recognizing when your project has gotten off track and taking a clear, measured approach to setting things right.
For IT, change is constant u2014 so too is the need to assess, address, and reinforce your organizationu2019s ability to adapt and transform.
Lifecycle management should head off crises in the making but doesnu2019t. Instead, consider u2018version currency managementu2019 and stave off catastrophe by being tactical about keeping systems current.
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