IT Leadership

Customer Data Should Drive IT Decisions

Universal Orlando's CIO challenges market assumptions to drive business in a shrinking economy

Outsourcing 2.0: Workable Business Models for IT Chargeback

SOA is being used to transform the client's IT environment to a suite of managed services, then billing the environment back to the client in a managed pay-per-use model.

Evaluating an Open-Source Project’s Business Model

How Do Enterprises Learn About Open-Source Alternatives?

Optical Networking Market Tops $3B; Offers Companies Better Data Traffic

Optical Networking Market Tops $3B; Offers Companies Better Data Traffic

Communicating at the speed of light means better reliability, faster traffic flow and even better security because photons ncan't be hacked. How can you go wrong?

The IT Infrastructure Library Can Serve Small Companies: Here’s How

ITIL isn't just for large organizations anymore. Smaller companies can implement the IT Infrastructure Library set of best practices and processes and get value from their information systems. IT leaders share their adoption experiences.

Crushed by compliance tyrants

5 Things Grady Booch Has Learned About Complex Software Systems

The father of UML and design pattern enthusiast shares his fundamentals about developing, delivering and deploying big software projects.

Master Data Management: Companies Struggle to Find the Truth in Massive Data Flows

Enterprises are struggling to get to "one version of the truth" with their master data. A new Forrester Research report explains the overwhelming adoption barriers and why companies are failing.

Trendlines from 6/1/08: New, Hot, Unexpected

In this issue: Net neutrality; SaaS in the enterprise; Airlines and broadband; Business execs and IT; State of the CEO; Pitney Bowes goes mobile; and Google's new CIO.