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IT Leadership

IT Leadership | News, how-tos, features, reviews, and videos

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8 tech support best practices

Technical support professionals and executives share their tips on how to provide topnotch support that helps both customers and the bottom line.

Mar 21, 2017 7 mins
CRM Systems IT Leadership Technology Industry
feature

Why your cloud strategy should include multiple vendors

Cloud computing has become a staple of most enterprise computing environments, but CIOs are still sweating over whether to use one or more infrastructure-as-a-service provider.

Mar 21, 2017
CIO Cloud Management Technology Industry
opinion

For enterprise analytics, good governance isn’t centralized governance

The proliferation of self-service analytics tools in the enterprise presents corporate IT with breakthrough opportunity. Governance of analytics is perhaps the only domain that the strategic CxO should be expected to have primary responsibility for.

Mar 21, 2017
Analytics CIO IT Strategy
opinion

What happens when digital technology creates exponential business change?

Itu2019s not that smart people donu2019t see the change coming. What they fail to estimate correctly is the speed at which it comes.

Mar 20, 2017
Emerging Technology IT Leadership
brandpost Sponsored byAnomali

How to use data analytics to improve project outcomes

Mastering the MITRE ATT&CK framework enables businesses to translate intelligence and understand cyber criminalsu2019 intentions.

May 3, 2022
IT Leadership Security Infrastructure Security Practices
feature

How to use data analytics to improve project outcomes

Worldwide revenues for big data and business analytics is expected to grow to more than $187 billion by 2019 and the project management industry is projected to hit $5.81 trillion by 2020. Here is how some organizations are leveraging data analytics

Mar 20, 2017
Analytics Big Data Project Management Tools
feature

Why great chief data officers are hard to find

CEOs and boards are seeking chief data officers who are capable of using data analytics to transform their businesses, says Heidrick & Struggles, which has identified eight CDO archetypes to help companies find these purple squirrels.

Mar 17, 2017
Analytics Big Data Data Mining
opinion

Watson could keep business and world leaders from looking like idiots

Columnist Rob Enderle writes that an AI system like IBMu2019s Watson could help assure that U.S. Presidents and CEOs apply the hard-learned lessons of their predecessors to cut down on failures and repeat successes.

Mar 17, 2017
Artificial Intelligence High-Performance Computing IT Leadership
opinion

Busting IT bureaucracy: minimum viable processes in IT management

IT processes should adhere to the Goldilocks principle: not too complicated, not too simple, but just right

Mar 15, 2017
IT Leadership
opinion

CIO also means ‘chief influence officer’

As part of that influencer role, CIOs must create a culture that will support the company's transformation.

Mar 15, 2017
CIO IT Leadership
opinion

3D printing will disrupt more than just your supply chain

3D printing isn't just for specialized industries like healthcare. The technology has great potential and could enable us to create new customer experiences that have not been possible before

Mar 15, 2017
3D Printers Computers and Peripherals IT Strategy