Generative AI

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How Axel Johnson International’s IT division handles constant acquisition

The family-owned industrial group grows by an average of up to 20 companies every year and the central IT staff have become experts in migrating them into Microsoft 365 – a cornerstone of the group.

13 Dec 2023 6 mins

Application Integration CIO Generative AI

JLR revs up AI and intelligent automation initiatives

Auto maker Jaguar Land Rover has a long-term plan to transform its product range — but it’s also transforming its internal IT.

12 Dec 2023 7 mins

Automotive Industry CIO Chief Data Officer

CIOs address the ethics of implementing AI

With ethical considerations around AI use increasingly top of mind, IT leaders are developing governance frameworks, establishing review boards, and coming to terms with the difficult discussions and decisions ahead.

11 Dec 2023 13 mins

Data Governance Generative AI IT Governance

Toyota transforms IT service desk with gen AI

To help promote insourcing and quality control, Toyota Motor North America is leveraging generative AI for HR and IT service desk requests.

8 Dec 2023 6 mins

Employee Experience Generative AI ICT Partners

6 generative AI hazards IT leaders should avoid

The opportunities to use generative AI will greatly vary for each organization, but the ways it can go wrong are turning out to be fairly universal.

6 Dec 2023 14 mins

Application Performance Management CIO Generative AI

LexisNexis rises to the generative AI challenge

With generative AI, the legal information services giant faces its most formidable disruptor yet. That’s why CTO Jeff Reihl is embracing and enhancing the technology swiftly to keep in front of the competition.

1 Dec 2023 6 mins

Cloud Computing Digital Transformation Generative AI

ServiceNow adds gen AI to more workflows, including chatbot creation

Now Assist, the company’s sub-brand for generative AI features, will soon show up in field service management and help enterprises build their own chatbots.

16 Nov 2023 5 mins

Generative AI ITSM ServiceNow

Microsoft Ignite 2023: 11 takeaways for CIOs

Copilots take over as Microsoft embraces generative AI at its annual developer conference.

15 Nov 2023 8 mins

Enterprise Applications Generative AI Microsoft

How ServiceNow gets the most out of generative AI

As the company adopts generative AI internally, CIO Chris Bedi is measuring everything — and thinks you should too.

15 Nov 2023 6 mins

Generative AI ITSM ServiceNow

Chief AI officer: What it takes to land the C-suite’s hottest new job

The CAIO role is fast becoming a new fixture in the C-suite, responsible for setting the AI agenda. Here’s why so many companies are looking to fill this role, what it entails, and whether you have the right stuff to earn the latest IT leadersh

9 Nov 2023 12 mins

Artificial Intelligence Chief Data Officer Generative AI

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