Digital Transformation | News, how-tos, features, reviews, and videos
The sweet spot between business innovation and operational excellence is elusive, but ITu2019s pandemic response has provided new skills and strategies for solving an age-old IT conundrum.
New emphasis on business value, agility, and customer experience has IT leaders remaking the IT skills mix, with upskilling strategies aimed at unearthing hidden talent within.
Squeezed by the COVID-19 crisis, Signet Jewelers responded by virtualizing its jewelry sales service, positioning the company well for the future, says CIO Howard Melnick.
CIO Carol Juel sees Synchrony Works, a project that the payment processor implemented to shift more than 16,000 employees to WFH during the pandemic, as a blueprint for fueling agility.
Learn how the swift deployment of an Avaya-powered contact center enabled Leon County to efficiently manage disaster relief efforts and provide essential support to residents following a devastating tornado outbreak.
The popular pizza maker is tapping into the emerging MLOps field, which helps the company's data science team refresh data models and push them into production without IT's help.
Slacku2019s business technology team is automating tasks for sales, marketing, and other teams as part of a cultural shift to product operations.
By focusing on the customer POV, CIOs can make digital transformation more visible and measurable within a business context.
CIOs from ecommerce, insurance, and automotive sectors discuss how they changed their IT cultures to pave the way for digital transformations.
Predictive analytics and AI are helping the District of Columbiau2019s water authority discover water main and sewer pipe breaks proactively.
There are some common reasons why a transformation steering committee may fail to engage—from a lack of motivation to a bias toward inaction, Here's how transformation leaders can overcome those blockers.
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