IT Management

Enterprise iPad App: A Deal Closer?

Can a new-fangled iPad app really change the way a 100-year-old energy company sells hydraulics equipment? Eaton Corp. says its new app has already led to more sales.

IT Outsourcing Year in Review, Rating Our 2011 Predictions

We revisit our CIO.com IT outsourcing predictions for 2011 to determine which one were solid hits, which were foul tips, and which were swings and misses

Q&A: Qantas CIO, Paul Jones

10 Worst Sales Tactics of IT Outsourcing Companies

If IT service providers make New Year's resolutions, our experts suggest they finally retire these tiredu2014and tiresomeu2014sales practices.

Outsourcing — the right decision for Elders CIO

Rohan Davidson, CIO Rio Tinto Iron Ore

Vito Forte, CIO, Fortescue Metals Group

China’s Cheaper Cities Prime for IT Outsourcers

CIOs looking for lower costs, specific language skills or local support should consider these five up-and-coming outsourcing cities in China.

IT Outsourcing to China Increases Despite Drawbacks

Never mind China's higher IT outsourcing costs than competing countries, poor English skills and lack of scale. A new report predicts that China's multi-billion dollar offshore outsourcing market will grow 25 percent over the next three yea

Lifeline upgrades call centre, aims to increase capacity by 250,000 calls per year