IT Leadership

Barossa winery uncorks ‘Australian first’ embedded microchip to fight counterfeits

Air New Zealand trialling drone aircraft inspections

Asset Management: A pain pill or a nice-to-have?

How relevant is IT Asset Management (ITAM) in the cloud era? What are the biggest problems it solves?

What it takes to provide best-in-class customer experience

By integrating marketing automation technology and customer contact center systems, companies get a 360-degree view of the customer experience (CX), allowing them to more easily improve it.

Would you hire a liar?

Would you hire a liar?

5 ways to kick-start your platform strategy

Data-driven business models often rely on building platforms that bring users and suppliers together in mutually beneficial ways. However, attracting your first customers to a platform that has little to offer can be a stumbling block for many compan

Parks Victoria partners with Microsoft to see the forest for the trees

United goes digital to ease overbooked-flight aggravation

The airline's Volunteer Solicitation Program leverages automation, data analytics, and gamification to boost customer satisfaction when flights are overbooked.

AI firm takes ‘Quantium’ leap in hyperconverged data space

9 effective team building activities to try this year

Whether you're trying to mend a broken team, make newcomers feel welcome or reward a high-performing team, finding the right team building activity is key. Here are 9 popular activities and why they work.