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A service provider can help you build a virtual-world environment for your network operations or data center. However, there's a lot you can do on your own that's comparatively easy and affordableu2014some even free.
Tough economic times for North American enterprises will create uncertain, challenging environments for corporate CRM systems, according to an AMR Research report. Here's what you need to know about the CRM market and the vendors who will be lef
Retailers haunt Twitter, offer widgets, do online promotions to chase an illusive consumer dollar during a bad economyn
A new AMR Research report breaks down leading CRM vendors SAP, Oracle, Salesforce.com and others by 2007 revenues and software growth rates in the $14 billion market.
From being a control freak to being a vendor puppet, here are nine behaviors management needs to steer clear of or risk being labeled "clueless."
IT leaders who can get past the idea that open-source CRM software doesn't cost enough say they like the power and flexibility of owning their own code.
A new ChangeWave survey finds that U.S. companies are spending less on SAP software. However, SAP execs say not to worry, as they look to Asia and Europe to buoy sales.
The CIO of Zip Realty talks about embedding Zimbra on top of his homegrown CRM system, and how agents have been able to customize their email and calendars with Web 2.0 features such as tagging.n
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