Digital Transformation

Air New Zealand trialling drone aircraft inspections

What it takes to provide best-in-class customer experience

By integrating marketing automation technology and customer contact center systems, companies get a 360-degree view of the customer experience (CX), allowing them to more easily improve it.

Would you hire a liar?

Parks Victoria partners with Microsoft to see the forest for the trees

United goes digital to ease overbooked-flight aggravation

Frucor Suntory has a long and proud history, evolving from a small, local fruit juice business into a significant international beverages company that produces more than 30 million cases of drinks each year. But its 20-year-old sales automation syste

United goes digital to ease overbooked-flight aggravation

The airline's Volunteer Solicitation Program leverages automation, data analytics, and gamification to boost customer satisfaction when flights are overbooked.

AI firm takes ‘Quantium’ leap in hyperconverged data space

Females in fintech program launched

Hunter Water trials IoT, analytics to protect assets

Beate Uhse aims to personalize the online sex shop

Once Germanyu2019s largest erotic products retailer, Beate Uhse hopes to make a come-back with a privacy-sensitive approach to e-commerce personalization.rn

RPA is poised for a big business break-out

Robotic process automation is driving efficiency at enterprises such as State Auto, Berry Appleman & Leiden, American Fidelity Assurance and other companies.