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Salesforce grows 10%, replaces 4,000 staff with AI agents

CRM giant’s Q2 revenue growth comes on the heels of CEO Marc Benioff announcing 4,000 customer service jobs have been cut in favor of AI.

By Víctor Manuel Fernández
3 mins
IT JobsSalesforce.comTechnology Industry
Opinion
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Fixing the broken AI governance playbook

By Maman Ibrahim
9 mins
ComplianceIT GovernanceRegulation
News
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Smarsh turns to Salesforce AI agent for customer service

By Thor Olavsrud
5 mins
Financial Services IndustryFintechICT Partners
Opinion

A blueprint for scaling 1:1 personalization in modern retail

By Kamanasish Kundu
7 mins
E-commerce ServicesGenerative AIRetail Industry
News

Why are tech firms offering the feds such deep discounts?

By Paul Barker
5 mins
Government ITSoftware LicensingVendors and Providers
Case Study

Optimizing patient care at Sanofi through AI

By Nuria Cordón
7 mins
Generative AIHealthcare IndustryICT Partners
Opinion

Why LLMs fail science — and what every CPG executive must know

By Kumar Srivastava
10 mins
Generative AILife Sciences IndustryScience Industry
Feature

Vendor pricing experiments leave CIOs’ AI costs in flux

By Grant Gross
6 mins
Artificial IntelligenceBudgetingTechnology Industry
Feature

12 Days Left to Nominate for the CIO100 ASEAN Awards 2025: Shine a Spotlight on Your Technology Innovation Success

By Estelle Quek
3 mins
CIOCIO 100Innovation Awards

Articles

news

Salesforce AI Research unveils new tools for AI agents

A simulated enterprise environment, benchmark, and account data unification tool intend to help customers transform into agentic AI enterprises.

By Thor Olavsrud
27 Aug 2025 3 mins
Artificial IntelligenceSalesforce Automation Technology Industry
news

Salesforce: Latest news and insights

Here’s what you need to know about the cloud-based CRM vendor’s latest product and company news.

By CIO staff
27 Aug 2025 16 mins
CRM SystemsSalesforce.comTechnology Industry
interview

AI-powered transformation at ConocoPhillips is fueling the future

Chief digital and information officer Pragati Mathur details how the oil and gas production company moves from AI potential to performance.

By Martha Heller
27 Aug 2025 7 mins
Business IT AlignmentCIOMining, Oil, and Gas
opinion

America’s AI Action Plan and the risk of sprinting ahead without trust

The US AI race won’t be won by speed alone — without trust and regulation, dominance could collapse before it begins.

By Charlyn Ho
26 Aug 2025 8 mins
Data GovernanceData PrivacyRegulation
feature

6 tips for consolidating your vendor portfolio without killing operations

When CIOs trim the vendor list, a strategic approach can help unlock savings, while building a foundation for more tailored services and efficient operations.

By Rosalyn Page
26 Aug 2025 10 mins
Infrastructure ManagementSoftware ProvidersVendor Management
feature

AI goes systemic in higher education

Academia follows the industry’s lead with CAIOs and AI strategies embedded at every level.

By Rachel Curry
25 Aug 2025 7 mins
CIOEducation IndustryICT Partners
case study

The data-driven digital journey defining Boehringer Ingelheim

Founded in 1885, the multinational pharmaceutical company has been more recently immersed in an ongoing transformation process based on the notion that behind every piece of data, there’s a person whose life can change for the better.

By Esther Macías
22 Aug 2025 7 mins
Artificial IntelligenceDigital TransformationHealthcare Industry
news

Oracle: Latest news and insights

Here’s what you need to know about the database and enterprise software vendor’s latest product and company news.

By CIO staff
20 Aug 2025 17 mins
Enterprise ApplicationsOracleTechnology Industry
news

Salesforce acquires Regrello to boost automation in Agentforce

The CRM software provider has been on an acquisition spree for the last four months to augment AI capabilities of its Agentforce and Data Cloud offerings.

By Anirban Ghoshal
20 Aug 2025 2 mins
Artificial IntelligenceMergers and AcquisitionsSalesforce.com
news

Salesforce adds new billing options to Agentforce

Seeking to lower the barrier to entry for its agentic AI suite, Salesforce adds pay-as-you-go and pre-commit payment options to Agentforce.

By Thor Olavsrud
19 Aug 2025 1 min
Payment SystemsSalesforce.comTechnology Industry
opinion

Know your agent: The new frontier of verification and digital commerce

Your next personal shopper could be AI — but if we don’t secure agent identities, digital commerce may drown in fraud and deception.

By Hal Lonas
19 Aug 2025 5 mins
Digital TransformationE-commerce ServicesRetail Industry
opinion

The new administration's cyber strategy: A shifting landscape for enterprise security

Cyberattacks are exploding, AI is fueling the fire, and budget cuts to CISA couldn’t come at a worse time for America’s digital defenses.

By Alexander Garcia-Tobar
18 Aug 2025 11 mins
CyberattacksGovernment ITRegulation
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Resources

whitepaper

Digital Realty Named a Leader in the IDC MarketScape: Worldwide Datacenter Colocation Services 2025 Vendor Assessment

Digital Realty is named a Leader in the IDC MarketScape: Worldwide Datacenter Colocation Services 2025 Vendor Assessment for the fourth time.

The post Digital Realty Named a Leader in the IDC MarketScape: Worldwide Datacenter Colocation Services 2025 Vendor Assessment appeared first on Whitepaper Repository –.

By Digital Realty Trust, L.P.
04 Sep 2025
Business OperationsData Center ManagementDigital Transformation
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whitepaper

TEST ASSET

By test
14 Aug 2025
All-in-One PCsAndroidArtificial Intelligence
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whitepaper

The Rise of AI Laptops in Asia Pacific

By HP Inc
12 Aug 2025
Artificial IntelligenceLaptops
Image
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Podcasts

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podcasts

CIO Leadership Live: ASEAN

In this regular series, our editors talk with leading CIOs, exploring the leadership, innovation and business strategy topics of the day.

0 episode
CIO Leadership Live

Video on demand

video

RelationalAI transforms enterprise data in Snowflake via GenAI, knowledge graphs

Cassie Shum, VP of Field Engineering at RelationalAI, joins host Keith Shaw on DEMO to showcase how enterprises can unlock the power of their data using relational knowledge graphs directly within Snowflake. Learn how RelationalAI leverages generative AI, predictive analytics, and ontological modeling to tackle long-standing data challenges like governance, lineage, and semantic sprawl. Cassie walks through a live demo showing how businesses can use AI-driven reasoning to answer complex sales, supply chain, and demand planning questions — all without moving data.

7 Aug 2025 24 mins
Data IntegrationData QualityGenerative AI
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brandpost Sponsored by Zscaler

Ransomware ain’t what it used to be

By Rob Sloan, VP Cybersecurity Advocacy, Zscaler
6 mins
Artificial IntelligenceSecurity
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brandpost Sponsored by Zscaler

5 critical questions every organization should ask before selecting an AI-Security Posture Management solution

By Zscaler
5 mins
Artificial IntelligenceSecurity
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brandpost Sponsored by Zscaler

Effective risk reporting to the board: Bridging technology and business

By Zscaler
7 mins
Business
Image
podcast

Boston Consulting Group CIO Merim Becirovic on transforming BCG into an AI-powered company

20 mins
CIO Leadership Live
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podcast

Innovation, Digital Transformation and Sustainability in Southeast Asia’s Property Sector

47 mins
CIODigital TransformationInnovation
Image
podcast

Stanford Healthcare taps AI to cut burnout, boost efficiency in patient responses

26 mins
CIO Leadership Live
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video

How LogicMonitor uses AI to eliminate alert fatigue and streamline IT monitoring

11 mins
Artificial IntelligenceCloud ArchitectureCloud Management
Image
video

Boston Consulting Group CIO Merim Becirovic on transforming BCG into an AI-powered company

20 mins
CIO Leadership Live
Image
video

Innovation, Digital Transformation and Sustainability in Southeast Asia’s Property Sector

By Estelle Quek
47 mins
CIO Leadership LiveDigital TransformationInnovation
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