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CIOs: Welcome to the Age of the Customer

Forrester analyst Peter Burris says CIOs will need to work on two tracks: internal IT operations and the business systems focused on the customer experience.

27 Mar 2014 2 mins

CIO IT Leadership

Web Giants Join Forces for Open Source MySQL Scalability Project

Engineering teams from Facebook, Google, LinkedIn and Twitter have begun work on WebScaleSQL, an open source project designed to address the challenges of running MySQL at Web scale.

27 Mar 2014 3 mins

Developer Facebook LinkedIn

With CRM Data, More Isn’t Always Merrier

The cornerstone of CRM systems (and any sales or service transaction) is interaction between your people and your customers. But more people records in the system isn't necessarily better, as many data quality problems in CRM are caused by the c

27 Mar 2014 6 mins

CRM Systems IT Skills ROI and Metrics

Millennials Rule the Valley: Enjoy It While It Lasts

Gen Y wants -- and is getting -- the most sexy jobs in the Silicon Valley. However, CIO.com Senior Writer Tom Kaneshige lets millennials in on the dirty little secret of the valley.

26 Mar 2014 7 mins

Financial Services Industry Mentoring Venture Capital

14 Mobile Certifications That Meet IT Demands

Mobile technologies are increasingly important to organizations of all sizes, but how can you best prepare your workforce? Find out which of these 14 vendor-specific and vendor-neutral mobile IT certifications -- from app development to security -- a

26 Mar 2014 8 mins

Certifications IT Skills Small and Medium Business

Moving the IT Conversation from Cost to Value

Gerri Martin-Flickinger, CIO of Adobe, offers practical advice

26 Mar 2014 7 mins

CIO IT Jobs IT Strategy

Efficient Employee Onboarding Critical for Long-Term Success

How your organization handles the first days, weeks and even months of a new employee's tenure is critical to lasting success, company loyalty and retention.

25 Mar 2014 4 mins

IT Jobs IT Skills Mentoring

Consumerization of IT in the Enterprise Starting to Pay Off

Businesses are beginning to reap ROI and productivity benefits from consumer technologies such as smartphones andntablets, according to a survey of 1,155 IT decision-makers conducted by IDG Enterprise.

24 Mar 2014 2 mins

Mobile Device Management Small and Medium Business Smartphones

IT Leaders Share Tips on Managing Security Risks

Too much security -- or too little -- could bankrupt a company. These IT executives offer advice on finding the right balance.

24 Mar 2014 4 mins

CIO IT Governance IT Leadership

How to Bridge the Gap Between HR and IT

A poor IT-HR relationship can lead to bad IT hires. IT managers need to provide HR with sharp questions about applicants' technical skills. And HR pros need to do their homework about IT.

21 Mar 2014 3 mins

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