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Industry | News, how-tos, features, reviews, and videos

news

Google, AT&T and Universal discuss marketing’s future

Technology, media and entertainment leaders this week at CES examined the veracity of digital marketing metrics, the impact of machine learning on marketing and why an experimental approach is crucial.

6 Jan 2017
Internet Small and Medium Business Technology Industry
news analysis

IT service providers increase investment in onshore locations

A number of factors are driving leading global IT and business process outsourcing providers to open more onshore than offshore locations.

6 Jan 2017
BPM Systems ITSM Technology Industry
opinion

The best customer service now comes from you

Despite decades of tradition, the most successful corporations are ditching the concept of customer service in favor of investments in IT automation u2013 and have never been more profitable

5 Jan 2017
CIO CRM Systems Retail Industry
feature

How Hadoop helps Experian crunch credit reports

Experian is quickly crunching massive amounts of data and making it available to customers thanks to the open source software as well as microservices and API technologies.

5 Jan 2017
CIO Financial Services Industry Hadoop
how-to

6 things retail CIOs need to keep in mind in 2017

Holiday sales grew substantially in 2016, and tech investments and plans are already in place for the 2017 shopping season. In the meantime, there are six important areas that CIOs need to keep top of mind.

4 Jan 2017
CIO Retail Industry Small and Medium Business
opinion

How small data became bigger than big data

Making big data smaller is the wave of the future. If you aren't already doing it, you are already behind. Computers and software, at the moment, are only as good as their coders and you need human eyes to see the big picture.

4 Jan 2017
Analytics Big Data Technology Industry
feature

What marketing pros need to know about live video in 2017

According to the nearly 70 digital marketers, live video is poised to explode on social platforms in 2017. Here's what CMOs and marketing pros should know about this new customer-engagement format.

4 Jan 2017
Internet Marketing Video
news analysis

Facebook and Google dominate list of most popular apps (again)

The eight most popular mobile apps in the United States are made by two tech giants. Facebook and Google dominated the app market in 2017 and continued a duopoly that's existed for years.

3 Jan 2017 3 mins
Facebook Google Small and Medium Business
feature

CIO, CMO partner to drive used car sales

CarMax has revamped its website and is testing a new home delivery service thanks to a close collaboration between its CMO and CIO.

3 Jan 2017
CIO CMO Small and Medium Business
feature

Millennials push for public cloud, innovation

Millennials are moving into IT decision-maker roles in their organizations. A study by Microsoft and Wakefield Research suggests they are more likely than their non-millennial peers to push their organizations to embrace the public cloud and adjust I

2 Jan 2017
Cloud Management Innovation Technology Industry