Generative AI

CDP is now a must-have in 2025’s MoSCoW

In 2025, if you don’t have a GenAI-powered CDP, you’re not just behind — you’re blind to your customers and flying without a compass.

Salesforce study warns against rushing LLMs into CRM workflows without guardrails

Salesforce’s CRMArena-Pro test reveals state-of-the-art models—including GPT-4o—fail to meet critical enterprise needs in CRM, especially around secure, multi-turn processes.

Why leaderboards fall short in measuring AI model value

Leaderboard scores don’t guarantee real-world AI success. True value comes from performance in complex, practical and often unpredictable conditions.

How AI agents and agentic AI differ from each other

The two related technologies can work together, but CIOs should understand the difference to protect against vendor hype and obfuscation.

MCP: A strategic foundation for enterprise-ready AI agents

MCP: A strategic foundation for enterprise-ready AI agents

Why CIOs should pay attention to the infrastructure behind intelligent autonomy.

Digital twins combine with AI to help manage complex systems

Digital twins have historically been used to better understand the workings of computer chips, factory floors, or complex machines like jet engines. But the turbo boost they get when combined with AI gives organizations exponentially more power.

Perfecting the patient, customer, and tech health plan at Ramsay

Rachna Gandhi, global chief digital and data officer at Ramsay Health Care, recently sat with CIO editorial director in Australia and New Zealand Cathy O'Sullivan to discuss technology and human synergies through AI-enhanced people-centered care

AI agents were everywhere at RSAC. What’s next?

AI agents stole the show at RSAC, signaling a shift to autonomous security systems. But integration, identity and control remain critical hurdles.

Stop chasing AI for AI’s sake

We build the models, but not the culture. It’s time to start designing for AI friction and scale from there.

Workday’s new dev tools help enterprises connect with external agents

Among the additions are some improvements to Workday’s Developer Copilot, which can now generate application code snippets, data queries, and functional orchestrations.