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Salesforce study warns against rushing LLMs into CRM workflows without guardrails

Salesforce’s CRMArena-Pro test reveals state-of-the-art models—including GPT-4o—fail to meet critical enterprise needs in CRM, especially around secure, multi-turn processes.

17 Jun 2025 5 mins

CRM Systems Generative AI

8 signs that outdated IT systems are killing your business

All IT systems have a finite lifespan. Relying on a platform that has moved past its ‘best by’ date can be a business killer.

17 Jun 2025 7 mins

Digital Transformation Enterprise Architecture IT Strategy

Rimini Street extends SAP support until 2040

The independent support provider Rimini Street is offering an alternative solution to SAP customers who are unwilling to switch.

11 Jun 2025 4 mins

ERP Systems SAP Tech Support

TranscendAP expands SAP support

The update to TranscendAP’s accounts-payable automation platform enables more bi-directional information exchange in real time.

10 Jun 2025 3 mins

ERP Systems Finance and Accounting Systems

The future of RPA ties to AI agents

Cloud computing and data analytics, two of the most important subjects for today's enterprise computing, enable impressive new ways to win and grow loyalty. It's time to think about how. With the 116th World Series underway, we bring you in

21 Oct 2020

Data Center Enterprise Applications Google

The future of RPA ties to AI agents

Robotic process automation will evolve as organizations marry agentic AI to the older technology to remake business processes.

10 Jun 2025 6 mins

Artificial Intelligence Business Process Management Robotic Process Automation

Hong Kong’s massive pension project grapples with technical glitches

Authorities promise fixes amid facial recognition failures, missing fund data, and user backlash.

9 Jun 2025 5 mins

Digital Transformation Enterprise Applications

Workday’s new dev tools help enterprises connect with external agents

Among the additions are some improvements to Workday’s Developer Copilot, which can now generate application code snippets, data queries, and functional orchestrations.

5 Jun 2025 1 min

Enterprise Applications Generative AI Workday